Customer Story

BPER Banca: Banking on Google Cloud to improve collaboration and simplify search

BPER Banca migrates to G Suite and implements Cloud Search to improve productivity by enabling collaboration and simplifying access to shared information.

Google Cloud results

Projects productivity gains after Google Cloud

• Decreases total cost of ownership for enterprise productivity tools by migrating to G Suite from legacy solution
• Promotes open and collaborative culture through G Suite real-time document sharing
• Speeds up intranet search for employees with enterprise Cloud Search

Italy is home to the oldest bank in the world, and 150-year-old BPER Banca continues the country’s storied tradition of banking excellence. As the sixth largest Group in Italy, BPER has grown through acquisitions, and after the acquisition of Unipol Banca will serve 2.7 million customers around the country from more than 1,450 branches. With locations nationwide, the bank’s almost 11,000 employees are heavy users of email and intranet for communicating with colleagues and customers. As BPER continues to grow, bank leadership wanted to begin the process of digitization in order to boost both productivity and employee satisfaction. Convinced that the next 150 years of success at BPER were dependent on making the most of its human capital, the bank looked to transform the way its people work, with the aim of increasing collaboration and connection.

Transforming BPER legacy systems with Google Cloud

With a legacy environment that wasn’t up to the task of fostering the change that BPER was encouraging, the bank reached out to Google Cloud Premier Partner Innext for advice. The brief was clear; help the bank implement a solution that would enable people to bring their projects to life faster and more easily, while giving users greater control over their devices and data. At the same time, reducing the total cost of ownership as compared with the legacy environment was also an important consideration. Innext knew right away that G Suite and Cloud Search was the winning combination BPER was looking for.

Fostering a culture of openness and collaboration with G Suite

“The Google Cloud philosophy of openness and collaboration inspires us. We needed to bring these exact qualities to BPER, and we chose Google Cloud because its only limit is our imagination.” —Gianluca Formenton, Chief Operating Officer, BPER
“G Suite and Cloud Search have completely transformed how we work. To transfer files, we share links. We don’t have email storage limits, so we don’t archive. The results of our search are immediate.” —Gianluca Formenton, Chief Operating Officer, BPER

Internal collaboration at BPER was often hampered by physical and temporal limitations. Having to email documents as attachments or physically transfer large files with pen drives slowed down projects. Having to compile feedback from multiple stakeholders across multiple documents impeded spontaneous idea sharing and decision-making. This state of affairs was contrary to the philosophy of Banca BPER, which has information sharing at its core.

“The Google Cloud philosophy of openness and collaboration inspires us,” says Gianluca Formenton. “We needed to bring these exact qualities to BPER, and we chose Google Cloud because its only limit is our imagination.”

G Suite, including Gmail, Calendar, Docs, Sheets, and Slides, was then launched to the first 200 BPER users. After just one hour of training, users were off and running, collaborating with colleagues and saving time. BPER quickly added another 1,600 users, then ramped up to 1,000 employees migrated per month; according to Gianluca Formenton, within a matter of weeks all the bank’s employees will be using G Suite.

“G Suite and Google Cloud Search have completely transformed how we work,” says Gianluca Formenton. “To transfer files, we share links. We don’t have email storage limits, so we don’t archive. The results of our search are immediate.”

Reaping the benefits of Google Cloud beyond productivity gains

“We’ve greatly improved our work since G Suite, with more to come once we’re fully migrated and making the most of it. Being able to work together anywhere, anytime turns simple collaboration into digital brainstorming.” —Gianluca Formenton, Chief Operating Officer, BPER

Beyond the productivity and cultural changes that BPER is realizing with Google Cloud, the solution is bringing additional benefits to the bank. The native security features and automatic updates in G Suite mean that BPER will be able to drastically reduce the amount of time and resources it dedicates to maintenance and security measures. As a European bank subject to strict General Data Protection Regulation (GDPR) requirements, using G Suite will keep the bank compliant without extra effort or expense. It offers additional security features such as early phishing detection and sharing restrictions to help protect sensitive personal data.

But perhaps the biggest transformation at BPER has been cultural rather than technological or operational. Gianluca Formenton is a thoughtful COO with a humanities background and has reflected on the human aspects of digital transformation. He stresses that selecting and implementing new technologies is the easy part, but the work that comes before and after is the most important. BPER spent time considering the type of behavioral and cultural change it wanted to see and was convinced that increased openness and collaboration would have an outsized effect on the business. The bank selected Google Cloud because it aligned with this objective.

“We’ve greatly improved our work since G Suite, with more to come once we’re fully migrated and making the most of it,” adds Gianluca Formenton. “Being able to work together anywhere, anytime turns simple collaboration into digital brainstorming.”

The results are everything that Gianluca Formenton expected, with new ideas and new ways of working erupting spontaneously around the bank. “We expect an increase in productivity, but above all an improvement in the quality of work by our employees, which will result in better customer service and a better bottom line.”

Google Cloud Premier Partner

Innext

Innext is a Google Cloud Premier Partner offering change management and innovation expertise to companies facing the challenges of evolving global business.