Customer Story

Celestica: Improving global productivity and collaboration with G Suite

Celestica hero image

To provide a better experience for users and enable BYOD, Celestica migrated to G Suite, saving more than 17,000 hours a year in employee productivity.

Google Cloud Results

Migrated 16,000 users to G Suite in 5 months

• Provides a better user experience for more than 17,000 employees in 12 countries

• Improves mobility and enables BYOD with anytime, anywhere access on any device

• Reduces the cost of voice and video collaboration by 90%

A leader in design, manufacturing, hardware platform, and supply chain solutions, Celestica brings global expertise and insight to every stage of product development—from the drawing board to full-scale production and after-market services. The company partners with leading companies in aerospace and defense, communications, enterprise, healthcare technology, industrial, semiconductor, capital equipment, and smart energy to deliver solutions for their most complex challenges.

Supporting such a complex value chain requires Celestica’s employees to work together effectively and share knowledge and ideas across functions and geographies. As part of an ongoing digital transformation and application modernization strategy, Celestica was an early adopter of G Suite, moving the majority of its global workforce to Google apps in 2012.

Before G Suite, users had a limited 400MB mailbox quota in IBM Lotus Notes, which required them to spend extra time managing their inboxes. Email, calendar, and contacts were only available when users were connected to the Celestica network or accessed over a VPN. Employees wasted valuable time emailing documents back and forth, and cutting and pasting between applications.

“G Suite was exactly what we needed to improve mobility and enable employees to work more collaboratively using an integrated toolset,” says Paul Stanners, Director of Celestica’s Digital Transformation Program. “It’s all about providing a better user experience, which was our primary motivation to adopt cloud-based apps.”

Making migration fun and easy for 16,000 users

“We found G Suite adoption to happen naturally. When you see a colleague doing something cool in G Suite, you want to do it too—and it’s easy to learn!” - Kenneth Sheng, Employee Collaboration Services, Celestica

Celestica conducted its initial G Suite migration with help from Onix, a Google Cloud Premier Partner. Onix brought valuable change management experience that helped Celestica migrate 16,000 users in 12 countries in just 5 months.

“Onix’s experience and technical leadership helped accelerate Celestica’s migration from numerous on-premises messaging and collaboration tools to G Suite, with special attention to data migration and change management around communications, training, and employee engagement,” says Paul.

The entire IT department of approximately 400 employees volunteered to migrate first, to lead by example and better understand how the change would impact users. Shortly afterward, Celestica began an early adopter program, onboarding 1,600 volunteers who represented every country and every business function. To generate enthusiasm during the early adopter phase, Celestica held contests, awarding Chromebooks to employees who shared the best G Suite tips and tricks. The company provided training in nine languages, helping employees around the world embrace new cloud-based ways of working.

The global go-live was a great success, with no disruption to the business. In the weeks following, early adopters served as Google Guides, helping other employees within their departments get the most from the new tools. Celestica continued to promote G Suite internally and offered fun training opportunities, allowing users to earn “belts” and become Google Ninjas by taking quizzes built with Google Forms.

“We found G Suite adoption to happen naturally,” says Kenneth Sheng, Employee Collaboration Services, Celestica. “While we did provide formal training, much of the knowledge transfer occurred between employees. When you see a colleague doing something cool in G Suite, you want to do it too—and it’s easy to learn!”

Instant access to data and colleagues

Celestica migrated 180 days of email for employees and a large number files from IBM Lotus Notes document libraries to Google Drive, as well as creating a new intranet built on Google Sites. Previous shared inboxes became Google Groups, improving access and freeing up local hard drives. Celestica replaced its previous enterprise social networking platform with Google+, giving employees an easy way to connect with other Celestica professionals.

Users can now access their mail, calendar, and files anytime, anywhere, using any device, enabling Celestica to offer a voluntary bring-your-own-device (BYOD) program while keeping company data safe. Celestica used the mobile device management capabilities included with G Suite to replace its legacy Blackberry Enterprise Server (BES) environment, reclaiming software license costs.

Celestica also equipped 64 rooms around the world with flat-screen monitors and Chromebox for Meetings. Instead of relying on 5 large video-equipped conference rooms, Celestica can turn any room into a video collaboration hub using Hangouts Meet.

“With G Suite, all our users have easy access to the latest data as well as enterprise-quality video collaboration,” says Paul. “We’re averaging 3,800 Google Hangouts Meet per month and reducing the cost to equip a room with voice and video capabilities by 90%.”

Saving over 17,000 hours a year

“Real-time collaboration in G Suite saves us more than 17,000 hours of employee time per year.” - Paul Stanners, Director, Digital Transformation Program, Celestica

Since moving to G Suite, Celestica has added more users through acquisitions, recently surpassing the 17,000 mark. With unlimited space to store email and files, users no longer spend time cleaning out their inboxes and folders to remain within a storage quota.

Users across time zones can collaborate on a single live document and be much more productive. By editing Google Docs, Sheets, and Slides collaboratively, Celestica employees are saving 10 to 15 minutes per document. As users adopt more advanced features, such as the dynamic linking of data between G Suite apps, they save even more time. Teams jointly create presentations for monthly operations review meetings across all of Celestica’s business functions. Business development teams coordinate customer RFQ responses using Sheets, and IT teams manage projects using Docs to capture high-level business requirements.

“With G Suite, I can make changes to a document at night knowing that when I wake up, my coworkers in other time zones will have added their input to the most recent version,” says Paul.

To get an accurate measure on collaboration across the company, Celestica uses the reporting available through the G Suite Admin panel to identify how many Google Docs, Sheets, and Slides have been edited by another person other than the owner of the document. “Real-time collaboration in G Suite saves us more than 17,000 hours of employee time per year,” says Paul.

Celestica diagram

Inspiring creative solutions

Employees are finding creative ways to use G Suite tools together. In one case, when a customer’s product was being manufactured in both Thailand and Canada, Celestica used Google Apps Script—a JavaScript platform in the cloud—to create input forms to collect metrics for the customer’s scorecard and then display the team’s progress via KPI charts. By automating tasks across G Suite with lightweight scripts, Celestica captures needed metrics and displays them on Google Sites for executive account teams.

“Operations teams in Thailand and Toronto started using G Suite to look at metrics on a daily basis and provide real-time visibility into each other’s operations to make sure we’re meeting our customer scorecard metrics,” says Paul. “We went from weekly updates to daily updates.”

Celestica developed a stateless workflow engine on Google App Engine that creates simple request-approval workflows. Request forms are dynamically generated from database fields, with the ability to show or hide fields based on business logic. Business owners control field values via lookups against Sheets. Celestica also developed an application on App Engine that enables the sharing of best practices from teams practicing Kaizen, Lean, and Six Sigma quality improvements, helping other teams achieve the same benefits without reinventing the wheel.

Creating a sustainable workplace

Celestica uses Google+ communities to help promote sustainability initiatives and activities such as volunteering in the community, environment protection via recycling and reuse tips, and employee health awareness through blood donor clinics and healthy lifestyle choices. Employees are asked to take a Sustainable Workspace pledge via Forms.

To accommodate shop floor employees who don’t have a G Suite account, Celestica used Google App Maker to create an application based on Google Forms, which HR can use to make sustainability pledge commitments on an employee’s behalf. Celestica also reduces paper usage by deploying Chromebooks in a secure area to enable self-service access to payroll information for manufacturing employees instead of issuing paper pay stubs.

“App Maker makes it easy to extend G Suite apps and create custom functionality for simple applications,” says Paul. “It’s easy for employees to take the sustainability pledges, and for our sustainability team to monitor the program to see how well it is working.”

World-class data security

“With G Suite, we’re accomplishing more together and doing it faster than ever. G Suite will help us achieve our objectives faster, more efficiently, and with greater success.” - Paul Stanners, Director, Digital Transformation Program, Celestica

As a global company, Celestica must comply with security regulations around the world. It selected G Suite partially because of Google leadership in data security and its commitment to keeping customer information safe. Onix performs annual security audits, keeping Celestica informed of new security features. To provide an extra layer of security while also improving workflows, Celestica combines two-step verification with single sign-on when users log in to G Suite.

“Our security organization looked at two-step verification in G Suite as a model for what we need to implement in other applications,” says Paul. “Security is becoming more critical every day, and we have full confidence in Google.”

Unlocking a better future

For Celestica, moving productivity and collaboration to G Suite enables an even greater focus on the customer, helping the company deliver more value and better outcomes worldwide.

“With G Suite, we’re accomplishing more together and doing it faster than ever,” says Paul. “G Suite will help us achieve our objectives faster, more efficiently, and with greater success.”

Deployment Partner (G Suite authorized reseller)

Onix

As a Google Cloud Premier Partner, Onix’s portfolio of world-class products and services includes G Suite, Chrome, Cloud Platform, Maps, Enterprise Search, Application Development, and proprietary solutions.