Customer Story

Gruppo Serenissima Ristorazione

"Our IT department was spending too much time on infrastructure problems, specifically to do with our email system. People were running out of space or losing emails and calling the IT department to help. We wanted to make our employees more independent and we saw moving to G Suite and the cloud as the best way of doing that."

Diego Devigili, Chief Information Officer, Serenissima Ristorazione Group
“With G Suite and the cloud, we don’t have to worry as much about running out of space or resolving problems with our infrastructure. So now the IT team can stop running around after these kinds of problems and focus on more important issues.” - Diego Devigili, Chief Information Officer, Serenissima Ristorazione Group

With a focus on public service, innovation and the right approach to food, the Serenissima Ristorazione Group has become one of Italy’s leading catering companies, serving over 30 million meals a year to healthcare, education and corporate clients. When Serenissima Ristorazione Group’s email and productivity system started to become overwhelmed, the company looked to Google’s G Suite for a solution.

Easy to use, easy to maintain: running a large scale catering service requires effective planning, clear lines of communication and the ability to adapt quickly. In early 2016, the Serenissima Ristorazione Group was suffering from the limitations of its existing email system. Having to maintain servers internally put a huge strain on IT resources, while employees were running out of storage space for emails and documents. In addition, some employees were having trouble logging into emails on certain brands of smartphone. It was time for Serenissima Ristorazione to look for a new solution. Teaming up with Google Partner, Miriade, the Group analyzed its options and in June, began migrating its employees to G Suite. After the initial analysis, Miriade helped the Group throughout the step by step migration, ensuring a smooth transition. Gmail’s ease of use proved popular with employees, most of whom used the product for their personal accounts. For planning and scheduling, the Group used Google Calendar along with Google Hangouts Meet to increase its flexibility. Google Drive provided a simple, accessible cloud-based repository to store documents and files without putting any stress on the company’s internal servers.

Increased collaboration, enhanced communication: by switching to G Suite, the Serenissima Ristorazione Group has revitalized its communication, collaboration and productivity. The real surprise for the Group has been Hangouts, whose chat service has sped up communications and increased flexibility like never before. Gmail’s web-based infrastructure and multi-platform capability mean that employees don’t run out of space and can use whatever device they want to access it.

“I was surprised at how much Hangouts made an impact. We’ve never had a messaging app before, it was all paperwork and phone calls. With Hangouts the communication is immediate and it’s simpler. It’s really helped with collaboration,” Diego Devigili, Chief Information Officer, Serenissima Ristorazione Group.

Meanwhile, collaboration with both clients and suppliers has become much easier with shared documents in Google Drive replacing long back and forth email threads. Moving to G Suite has significantly decreased the pressure on Serenissima Ristorazione Group’s infrastructure, both cutting IT costs and increasing stability at the same time.