Customer Story

Serenissima Ristorazione Group: Creating a recipe for success with G Suite

serenissima ristorazione group hero image

When the Serenissima Ristorazione Group switched to G Suite, it improved communication and collaboration within the company and reduced pressure on its IT infrastructure.

Google Cloud Results

7,000+ employees no longer run out of space for emails and documents with Gmail

• Improved email storage and capabilities with Gmail cloud-based servers

• Increased flexibility with Google Hangouts Meet

• Enhanced collaboration by sharing documents on Google Drive

With a focus on public service, innovation and the right approach to food, the Serenissima Ristorazione Group has become one of Italy’s leading catering companies, serving over 30 million meals a year to healthcare, education, and corporate clients. Active in all leading food service segments, the Serenissima Ristorazione Group has its headquarters in Vicenza, which serves as a hub for its subsidiaries across Italy and Europe. The Group’s idea of catering is based on a clear vision: to promote the right approach to food that satisfies every need.

“Our IT department was spending too much time on infrastructure problems, specifically to do with our email system. We wanted to make our employees more independent and we saw moving to G Suite and the cloud as the best way of doing that.” Diego Devigili, Chief Information Officer, Serenissima Ristorazione Group

When Serenissima Ristorazione Group’s email and productivity system started to become overwhelmed, the company looked to G Suite for a solution. “Our IT department was spending too much time on infrastructure problems, specifically to do with our email system,” says Diego Devigili, Chief Information Officer at Serenissima Ristorazione Group. “People were running out of space, or losing emails, and calling the IT department to help. We wanted to make our employees more independent and we saw moving to G Suite and the cloud as the best way of doing that.”

Easy to use, easy to maintain

Running a large scale catering service requires effective planning, clear lines of communication, and the ability to adapt quickly. In early 2016, the Serenissima Ristorazione Group was suffering from the limitations of its existing email system. Having to maintain servers internally put a huge strain on IT resources, while employees were running out of storage space for emails and documents. In addition, some employees were having trouble logging into emails on certain brands of smartphones. It was time for Serenissima Ristorazione to look for a new solution.

“For anybody thinking of switching to G Suite, I’d say go right ahead! It's simpler than you think. So many people use Gmail at home that it’s easy for them to make the switch at work.” Diego Devigili, Chief Information Officer, Serenissima Ristorazione Group

Teaming up with Google Partner, Miriade, the Group analyzed its options. Offering services that provide interaction and constant support to the community it partners with, Miriade works with customers from a wide range of industries, including Diesel, Benetton Group, Calzedonia, Infocamere, Infocert, Veneto Region, and healthcare organizations.

In June, with Miriade support, the Group began migrating its employees to G Suite. After the initial analysis, Miriade helped Serenissima Ristorazione Group throughout the step-by-step migration, helping ensure a smooth transition. Gmail and its ease of use proved popular with employees, most of whom used the product for their personal accounts. “For anybody thinking of switching to G Suite, I’d say go right ahead! It's simpler than you think,” says Diego. “So many people use Gmail at home that it’s easy for them to make the switch at work.”

“I was surprised at how much Google Hangouts Meet made an impact. We’ve never had a messaging app before, it was all paperwork and phone calls. With Google Hangouts Meet the communication is immediate and it’s simpler. It’s really helped with collaboration.” Diego Devigili, Chief Information Officer, Serenissima Ristorazione Group

For planning and scheduling, the Group used Google Calendar, along with Google Hangouts Meet, to increase its flexibility. Google Drive provided a simple, accessible, cloud-based repository to store documents and files, without putting any stress on the company’s internal servers. “I was surprised at how much Google Hangouts Meet made an impact. We’ve never had a messaging app before, it was all paperwork and phone calls. With Google Hangouts Meet the communication is immediate and it’s simpler. It’s really helped with collaboration,” says Diego.

Increased collaboration, enhanced communication

By switching to G Suite, the Serenissima Ristorazione Group has revitalized its communication, collaboration, and productivity. The real surprise for the Group has been Google Hangouts Meet; its chat service has sped up communications and increased flexibility like never before. The Gmail web-based infrastructure and multi-platform capability means that employees don’t run out of space and can use whatever device they want to access it.

“I was surprised at how much Google Hangouts Meet made an impact. We’ve never had a messaging app before, it was all paperwork and phone calls. With Google Hangouts Meet the communication is immediate and it’s simpler. It’s really helped with collaboration.” Diego Devigili, Chief Information Officer, Serenissima Ristorazione Group

Meanwhile, collaboration with both clients and suppliers has become much easier with shared documents in Google Drive, replacing long back-and-forth email threads. Moving to G Suite has significantly decreased the pressure on Serenissima Ristorazione Group’s infrastructure, both cutting IT costs and increasing stability at the same time. Better able to focus on its core business objectives, the Serenissima Ristorazione Group can look forward to expanding further with G Suite as a stable, affordable productivity solution.

“With G Suite and the cloud, we don’t have to worry as much about running out of space or resolving problems with our infrastructure,” says Diego. “Now, the IT team can stop running around after these kinds of problems and focus on more important issues.”

Deployment Partner (G Suite authorized reseller)

Miriade

Miriade is an IT consultancy and Google Partner dedicated to cultivating the culture of change. Founded in Italy in 2000, the company deals with middleware, cloud, and machine learning.