Customer Story

Teréga: Designing a productivity platform for better collaboration and mobility

Teréga heroimage

Teréga uses G Suite to streamline its collaboration, break down departmental silos, and build a truly mobile productivity platform that workers could use any time, any place, on any device.

Google Cloud Results

Created rapid feedback loops with Forms to drive change

• Enables video conferencing on the fly from any device with Hangouts

• Streamlines collaboration with simplified file-sharing on Drive

• Reduces annual IT expenditure with G Suite cloud-based architecture

“We wanted to go to any device, anytime, anywhere, more securely, and the only solution that provided this off the shelf was the Google solution.” - Daniel Widera, Head of Information Systems and Digital, Teréga

With over 70 years of experience of storing and transmitting natural gas, Teréga is one of France’s largest energy infrastructure companies, with over 5,000 kilometers of pipelines and around a quarter of the country’s gas storage capacity. When Daniel Widera, Head of Information Systems and Digital at Teréga, first joined the company in November 2016, Teréga was using a traditional on-premises email and productivity platform. While there was already a plan to move to a cloud-based solution, it had been over a year in preparation and would still limit users to specific devices and operating systems. Daniel wanted to deliver a truly cloud-based solution and deliver it fast. To do that, he turned to G Suite.

“We wanted to go to any device, anytime, anywhere, more securely, and the only solution that provided this off the shelf was the Google solution,” says Daniel.

A cloud-based platform for a mobile workforce

“It’s important to have good feedback loops and Forms was a revolution for us. Everybody who needs to can push a question out to get data quickly and easily.” - Daniel Widera, Head of Information Systems and Digital, Teréga

With 580 employees spread around its various storage sites and delivery points, Teréga relies on efficient coordination and communication to maintain the highest standards in a heavily regulated industry. Its existing on-premises productivity platform meant that workers had limited communication when they were away from the office. In addition, working on shared materials was not easy or intuitive. “Documents were sent by email, so nobody knew which one was the relevant one,” says Daniel. “People found workarounds like getting someone to re-consolidate spreadsheets from all the previous versions. It was painful, but it was normal.”

Beginning in December 2016, Teréga teamed up with cloud specialists Cirruseo to migrate the company’s workforce to G Suite. While Cirruseo provided valuable advice on the technical side of the migration, it was in the training and change management that it really helped a multi-site company like Teréga, says Daniel: “We worked closely with Cirruseo to provide a combination of live and broadcast training to our workers in real time or to download and watch at their own convenience.”

After four months, Teréga and Cirruseo were ready to roll out G Suite to its 580 workers, plus another 600 or so external users who would need to interact with the company’s system. Gmail and Calendar replaced the existing email and scheduling software. Hangouts allowed workers to video conference with ease, wherever they were, from any device. “One of our issues is geographical coverage,” says Daniel. “Being able to video conference on the fly is a major change for us.”

“Cross-department collaboration used to be very complex. We streamlined a lot of that work and that has helped a lot of our collaboration.” - Daniel Widera, Head of Information Systems and Digital, Teréga

Meanwhile, Drive, provided Teréga with a file-sharing solution that did away with the problem of multiple versions lost in long email chains. In addition, Forms proved its worth during the rapid migration process, helping to make sure nobody was left behind and all points of view were heard.

“It’s important to have good feedback loops and Forms was a revolution for us,” says Daniel. “Everybody who needs to can push a question out to get data quickly and easily.”

Streamlined collaboration, greater cohesion

With G Suite and Cirruseo, Teréga has been able to keep its workforce mobile and simplify collaboration. At the same time, Teréga’s IT team has gained a reputation for quick, effective work and reduced its annual expenditure, thanks to thelower costs of G Suite compared with Teréga’s previous on-premises solution. According to Daniel, data is flowing much more smoothly between workers and people have responded well to there being only one document in existence at a time. "Cross-department collaboration used to be very complex,” says Daniel. “We streamlined a lot of that work and that has helped a lot of our collaboration.”

With the migration to G Suite complete, Teréga and Cirruseo are currently exploring Google Cloud Platform as an alternative to its existing infrastructure platform and experimenting with its artificial intelligence tools to see what further value Google can bring to the company.

As natural gas storage and transmission solutions become more and more important, Teréga has recently positioned itself as an accelerator of the change to cleaner energy sources for Europe, including France. Migrating to G Suite has helped pave the way for Teréga’s expansion from a regional energy company to a major international player.

“A component of our change into a European player is in how we communicate and collaborate better, not just with ourselves but also our external stakeholders,” says Daniel. “Google has helped in initiating that change in culture.”

Deployment Partner (G Suite authorized reseller)

Cirruseo

A Google Premier partner, Cirruseo provides innovative cloud-based IT solutions including system migrations, made-to-measure applications, and analytics services. Cirruseo has supported companies of all sizes in their digital transformation through cloud technologies and solutions since 2011.