Customer Story

Usha Martin: Implementing G Suite to modernize conservative work practices

Usha Martin Hero image

Using G Suite enabled Usha Martin to adopt a more dynamic, agile working culture and standardize on a single email platform across the business.

Google Cloud Results

Improves document sharing and enhances security controls

• Eliminates an average of three to four ransomware attacks per year

• Reduces practice of printing documents ahead of meetings

• Drastically cuts down on the use of large video conference rooms

Usha Martin operates several wire and wire rope manufacturing plants in India, Thailand, the United Arab Emirates, and the United Kingdom. In 1974, Usha Martin established an integrated alloy steel plant in Jamshedpur, India.


The business operates a range of joint ventures internationally, including a partnership with Joh Pengg AG of Austria to produce oil-tempered wire for the automotive industry and a venture with TESAC of Japan to manufacture and sell specialized wire rope.


Usha Martin’s ICT strategy had traditionally been highly localized, with independent IT infrastructures in all the manufacturing plants and businesses globally. These infrastructures were not integrated, leading to extensive duplication of effort and activities across the business.


In 2016, Usha Martin corporate started a project to integrate ICT across the business and establish centralized financial and technology controls. “We established a program to integrate our communications infrastructure, security policies, and software licenses and implement a centralized enterprise resource planning system across our business,” says Jayanta Bhowmik, Senior Vice President IT and Chief Information Officer, Usha Martin. This program is being initiated primarily in Usha Martin’s Indian businesses before being extended to international markets.

“We looked at cloud-based services and Google presented a unique opportunity for us to consolidate our email without having to plan for our own infrastructure and worry about project planning, architectures, and deployment.” - Jayanta Bhowmik, Senior Vice President IT and Chief Information Officer, Usha Martin

In parallel with these initiatives, Usha Martin decided to consolidate the disparate email infrastructures and systems used by its corporate team, plants, and business units. “We faced security threats and control problems managing and interconnecting all our very different email systems,” Bhowmik says. “For example, we experienced on average about three to four ransomware attacks every year. We decided there was no alternative but to deploy a centralized email system.”


Usha Martin weighed its options and went so far as to purchase a license to run a single email system on its in-house infrastructure. However, the challenges of migrating a 4,000-strong workforce from up to seven existing email systems to an in-house platform proved difficult to overcome.


“We would have had to plan for server infrastructure, backups, security, and disaster recovery and execute smoothly, which would have been a time-consuming, expensive exercise,” Bhowmik says. “We estimated an in-house deployment would take seven to eight months to complete.”


“We looked at cloud-based services and Google presented a unique opportunity for us to consolidate our email without having to plan for our own infrastructure and worry about project planning, architectures, and deployment,” Bhowmik says. “We also considered another service, but realized Google also gave us the opportunity to move our personal productivity applications to G Suite.”


A competitive evaluation regarding hosting and disaster recovery confirmed Usha Martin’s positive impressions. Google technology and processes in these areas outstripped the capabilities of the company’s own data centers.


“Google came up with a migration timeline and process that met our needs, with an expert partner to ease the transition,” Bhowmik says. “This was extremely important as the change represented a paradigm shift for a business that is very traditional and conservative.”

“We had an anti-spam engine but, despite this, our employees received a lot of spam emails and messages carrying ransomware viruses. With G Suite, we don’t receive these messages anymore and we minimize the risk of our network being compromised by malicious infections.” - Jayanta Bhowmik, Senior Vice President IT and Chief Information Officer, Usha Martin

The Google partner worked closely with the internal Usha Martin team to complete phase one of the migration to the senior executive team. The partner also undertook training and worked with the IT team to hold meetings at various plants and locations to explain the changes. In addition, the partner conducted a skills transfer exercise to enable Usha Martin team members to complete the remaining phases of the project.


The business migrated the 1,500 team members in its Indian operations, as well as those in its Austrian joint venture, to the new platform. “Using Google gives us wonderful alternatives to traditional systems,” Bhowmik says. “For example, using Google Hangouts Meet for video calls means we can reduce the number of video conferences that occupy large rooms and help ensure there are enough timeslots to meet demand.”

Improved security of information and systems

One of the key differences between Usha Martin’s existing email systems and Gmail is the improvement in security and online safety. “We had an anti-spam engine but, despite this, our employees received a lot of spam emails and messages carrying ransomware viruses,” Bhowmik says. “With G Suite, we don’t receive these messages anymore and we minimize the risk of our network being compromised by malicious infections that could prevent us from accessing our files.”


Using G Suite has reduced team members’ use of USB drives to share large files that would otherwise be blocked due to email attachment limits.


“Document sharing is now happening much more in the cloud rather than through external media, improving control and security,” Bhowmik says. “In addition, people are reducing the practice of printing documents for meetings. One person in each meeting can now steer and control documents, reducing duplication and the possibility of errors.”

Manage calendars more effectively

G Suite now enables Usha Martin team members to manage their calendars more effectively and share documents with multiple people without having to aggregate feedback or manage version control. “Thanks to G Suite, our people are coming into a world of collaboration and modernization,” Bhowmik says.