FAQs for G Suite users

Have a question about using G Suite? We just might have the answer!

Filter by Category

Setup

Top Setup FAQs

Can I try G Suite before I buy?

Yes, you can use G Suite as a trial with no commitment for 14 days. Sign up in minutes and create accounts for up to 10 people on your team. To get the most from your trial, we recommend trying at least 3 tasks you want to explore, such as collaborating on documents, launching a video meeting in Hangouts, or checking Gmail from your mobile device. Enter your billing information before the end of your trial to avoid a disruption in service.

What happens after signing up for a trial?

After you sign up, you can add up to 10 people to your account for a fully functional trial of G Suite services. Send emails with Gmail, hold meetings with Hangouts, work together in real time with Docs and save them to Drive, and take G Suite with you on the go. After signing up, the Setup Wizard will guide you to verify your domain, add your users, and then set up Gmail by changing your MX records at your domain host. Don’t worry, our online tools and the Support team will help you do this.

Can I use my own domain with G Suite? What if I don’t have a domain?

To use G Suite, you need a domain, such as yourcompany.com. Your domain name is what appears after the www. in your website URL. If you already have a domain, enter it when you sign up. (You’ll be asked to verify that you own the domain.) If you don’t have a domain or want a different one, you can purchase a domain of your choice (if available) from one of our domain-host partners when you sign up for G Suite.

How long does it take to set up my account?

The basic setup—verifying domain ownership and setting up Gmail—takes about 15 minutes. Additional setup time depends on the size of your team and how much data you're migrating (such as emails and contacts). You can add more users and migrate additional data any time.

Can I move my old email, calendar events, and contacts to G Suite?

Yes, you can bring your existing mail, contacts, and calendar data with you to G Suite. You can migrate the data for yourself and your team members, or you can let your team migrate their own data. G Suite includes tools to migrate data from Microsoft® Exchange or Microsoft Office 365™, IBM® Notes®, and other mail systems.

Will I experience email downtime during my transition?

You’ll continue to send/receive email as usual. To use Gmail with G Suite, you set up your domain (MX records) to direct your mailflow to the Google mail servers. It’s like registering your new address with the post office so that mail is delivered to your new location. Once the MX records change takes effect (up to 72 hours), you start receiving/sending email through your G Suite account. Until then, you’ll receive/send your email through your old mail system.

How easy is it to get used to G Suite?

You might find that many of your employees already have Google tools, such as Gmail and Drive, for personal use. For those who don’t, most will find Google services intuitive and easy to learn. Many customers report that their productivity gains from G Suite outweigh the temporary transition period. Plus, your team can get up to speed quickly with the guides, training, and tips in the G Suite Learning Center.

How should I deploy G Suite to a large team?

You can pilot G Suite during your trial period, and then roll it out to the rest of your team. We have resources to help plan your deployment and ensure a smooth transition. Visit the Setup and Deployment site for communication templates, migration and deployment guides, training resources, and more.

Can I get someone to set up G Suite for me?

Yes, you can work with a G Suite partner. These experienced IT-service companies can help you evaluate, customize, deploy, and transition to G Suite. They can also provide training, data management, and ongoing support. If you have questions about setting up G Suite, you can also contact G Suite Support. The Support team is available 24 hours a day, 7 days a week.

Visit the Setup Site for information on setup, communication templates, and deployment and change management resources.

How do I set up Gmail?

To use Gmail with G Suite, you set up your domain's “MX records”. MX records are stored at your domain host and will direct your email to Google mail servers. It’s like registering your new address with the post office so that your mail gets delivered. If you already have email, you'll start receiving messages in Gmail instead of your old email provider.

We provide step by step instructions and our Google Support team is available for personal help, 24/7.

Back to Top

Top Setup FAQs

Can I try G Suite before I buy?

Yes, you can use G Suite as a trial with no commitment for 14 days. Sign up in minutes and create accounts for up to 10 people on your team. To get the most from your trial, we recommend trying at least 3 tasks you want to explore, such as collaborating on documents, launching a video meeting in Hangouts, or checking Gmail from your mobile device. Enter your billing information before the end of your trial to avoid a disruption in service.

What happens after signing up for a trial?

After you sign up, you can add up to 10 people to your account for a fully functional trial of G Suite services. Send emails with Gmail, hold meetings with Hangouts, work together in real time with Docs and save them to Drive, and take G Suite with you on the go. After signing up, the Setup Wizard will guide you to verify your domain, add your users, and then set up Gmail by changing your MX records at your domain host. Don’t worry, our online tools and the Support team will help you do this.

Can I use my own domain with G Suite? What if I don’t have a domain?

To use G Suite, you need a domain, such as yourcompany.com. Your domain name is what appears after the www. in your website URL. If you already have a domain, enter it when you sign up. (You’ll be asked to verify that you own the domain.) If you don’t have a domain or want a different one, you can purchase a domain of your choice (if available) from one of our domain-host partners when you sign up for G Suite.

How long does it take to set up my account?

The basic setup—verifying domain ownership and setting up Gmail—takes about 15 minutes. Additional setup time depends on the size of your team and how much data you're migrating (such as emails and contacts). You can add more users and migrate additional data any time.

Can I move my old email, calendar events, and contacts to G Suite?

Yes, you can bring your existing mail, contacts, and calendar data with you to G Suite. You can migrate the data for yourself and your team members, or you can let your team migrate their own data. G Suite includes tools to migrate data from Microsoft® Exchange or Microsoft Office 365™, IBM® Notes®, and other mail systems.

Will I experience email downtime during my transition?

You’ll continue to send/receive email as usual. To use Gmail with G Suite, you set up your domain (MX records) to direct your mailflow to the Google mail servers. It’s like registering your new address with the post office so that mail is delivered to your new location. Once the MX records change takes effect (up to 72 hours), you start receiving/sending email through your G Suite account. Until then, you’ll receive/send your email through your old mail system.

How easy is it to get used to G Suite?

You might find that many of your employees already have Google tools, such as Gmail and Drive, for personal use. For those who don’t, most will find Google services intuitive and easy to learn. Many customers report that their productivity gains from G Suite outweigh the temporary transition period. Plus, your team can get up to speed quickly with the guides, training, and tips in the G Suite Learning Center.

How should I deploy G Suite to a large team?

You can pilot G Suite during your trial period, and then roll it out to the rest of your team. We have resources to help plan your deployment and ensure a smooth transition. Visit the Setup and Deployment site for communication templates, migration and deployment guides, training resources, and more.

Can I get someone to set up G Suite for me?

Yes, you can work with a G Suite partner. These experienced IT-service companies can help you evaluate, customize, deploy, and transition to G Suite. They can also provide training, data management, and ongoing support. If you have questions about setting up G Suite, you can also contact G Suite Support. The Support team is available 24 hours a day, 7 days a week.

Visit the Setup Site for information on setup, communication templates, and deployment and change management resources.

How do I set up Gmail?

To use Gmail with G Suite, you set up your domain's “MX records”. MX records are stored at your domain host and will direct your email to Google mail servers. It’s like registering your new address with the post office so that your mail gets delivered. If you already have email, you'll start receiving messages in Gmail instead of your old email provider.

We provide step by step instructions and our Google Support team is available for personal help, 24/7.

Still have questions?

Contact us