G Suite Service Specific Terms

Capitalized terms not defined in these Service Specific Terms have the meaning stated in the G Suite Agreement, the G Suite Services Schedule to the Google Cloud Master Agreement, G Suite for Education Agreement, or other applicable agreement governing the use of G Suite Services.

  1. 1. Data Regions. The following terms apply only to the G Suite Services described in the definition of "Located Data" in Section 1.3 (Definitions) of these Service Specific Terms:

    1. 1.1 Primary Data Storage. If Customer is using an In-Scope Edition of the Services, Customer may use the Admin Console to select a Data Region to store Located Data at rest and Google will, in accordance with applicable law, store such Located Data accordingly ("G Suite Data Regions Policy").

    2. 1.2 Limitations. The G Suite Data Regions Policy will not apply to data made in connection with the provision or use of the Services that is not Located Data.

    3. 1.3 Definitions.
      1. "Located Data" mean only the following primary data within Customer Data within the corresponding Service:

      2. (a) Gmail: subject line and body of email, attachments, and senders and recipients of messages.
      3. (b) Google Calendar: event title and description of event, date, time, invitees, frequency and locations.
      4. (c) Google Docs, Google Sheets, and Google Slides: file body text, embedded images, and associated End User-generated comments.
      5. (d) Google Drive: original file content uploaded to Drive.
      6. (e) Hangouts Chat: messages and attachments.
      7. (f) Google Vault: Vault exports.
      8. "Data Region" means either: (a) the United States or (b) Europe.

      9. "In-Scope Edition" means: (a) G Suite Business; (b) G Suite Enterprise; or (c) G Suite Enterprise for Education.

  2. 2. Google Vault. The following terms apply only to Google Vault:

    1. 2.1 Retention. Google will have no obligation to retain any archived Customer Data beyond the retention period specified by Customer (other than for any legal holds). If Customer does not renew its purchase and use of Google Vault, then Google will have no obligation to retain any archived Customer Data.

  3. 3. Cloud Identity Services. The following terms apply only to Cloud Identity Services:

    1. 3.1 TSS. Customer will, at its own expense, respond to questions and complaints relating to Customer’s use of the Services. Where expressly stated that TSS is available and applicable, and for an additional charge, Google will provide TSS for the Services in accordance with the applicable TSS Guidelines.

    2. 3.2 Service Levels. Where expressly stated that the SLAs are available and applicable, and for an additional charge, Google will provide the Services in accordance with the SLAs.

    3. 3.3 URL Terms. The URL Terms for the Services are the AUP, SLA, and TSSG as defined in this section.

    4. 3.4 Definitions.

      1. "AUP" means the acceptable use policy for the Services available at https://www.google.com/cloud/terms/acceptable-use-policy, or such other URL as may be provided by Google.
      2. "SLA" means the Service Level Agreement applicable to only the Cloud Identity - Premium edition located at: https://cloud.google.com/terms/identity/sla.html or such other URL as Google may provide.
      3. "TSS" means the technical support services available only with the Cloud Identity - Premium edition which are provided by Google to the Administrators under the TSS Guidelines
      4. "TSS Guidelines" means Google’s technical support services guidelines then in effect for the Cloud Identity - Premium edition. TSS Guidelines are at the following URL: https://cloud.google.com/terms/identity/tssg.html or such other URL as Google may provide.
  4. 4. Drive Enterprise. The following terms apply only to Drive Enterprise:

    1. 4.1 Invoice Issuance. Google will send Customer a monthly invoice for Fees accrued during the previous month unless otherwise stated at the URL designating the Fees for an applicable SKU.

    2. 4.2 Measurement of Usage. Customer will accrue and pay for all Fees based on: (a) the number of Customer’s Active Users per month; and (b) the amount of storage used (measured across Customer’s entire domain by gigabyte) per month. An “Active User” means an End User that (a) logs in to use Google Drive at least once during the month or (b) has had data synchronized to/from Google Drive at least once during the month.

    3. 4.3 Use Restrictions. Customer will restrict End Users from creating or copying files (e.g. documents, sheets, slides or forms) from Google Docs, Google Sheets, Google Slides, and Google Forms.