Frequently asked questions
Where can I find my referral link?
Your referral link can be found in the welcome email that you received after registering for the programme. The email was sent from the G Suite Referral Programme and you should receive it within 24 hours.
If you can’t find your welcome email, please check your "Promotions” tab in Gmail. You can also contact us with the email address that you signed up with if you still can’t find your link.
How much can I earn?
As a member of the G Suite Referral Programme, you can earn for every new user that signs-up either HK $115 (for the G Suite Basic plan) or HK $230 (for G Suite Business plan), up to HK $23,000 per domain.
A user is an individual account belonging to the customer domain. Your referral amount will be based on the number of users who have paid for at least 120 days.
|G Suite Basic||A suite of collaborative productivity apps: professional email, shared calendars, online document editing and storage, video meetings, and much more.||HK $115 / user (max HK $11,500 per customer)|
|G Suite Business||In addition to everything available in G Suite Basic, it includes unlimited storage and Google Vault for every user, plus additional Drive administration, auditing, and reporting features.||HK $230 / user (max HK $23,000 per customer)|
Who is eligible for referral payment?
Customers are eligible for payment if they are new G Suite customers and have not previously signed up for a trial.
How does the coupon code discount work?
If you provide a coupon code to one of your referrals, they are entitled to 20% off per user for the first year as a G Suite customer. Your referrals can enter their coupon code in the Billing section of their Customer Admin Console when they sign up, or throughout their 14-day trial period.
Each coupon code is unique and can only be redeemed by one customer from the country where you signed up.
When and how will I get paid?
You will be eligible for payment once your referral has been a paid G Suite customer for at least 120 days. When you're eligible for your first payment, we'll contact you to request your bank details through our secure form. You will then receive a direct deposit into your bank account.
Why haven’t I received my payment in my bank account?
Payments are processed on a monthly basis. If you have not received a payment, you will probably receive it during next month’s payment cycle. Please contact us with your account details to verify.
My referrals forgot to use my referral link. Is there a way to track it back to my account?
We're unable to track referrals back to your account if they didn't use your referral link at the time they signed up.
Can I receive payment for previous customers I referred before the Referral Programme was launched or before I signed up?
The Referral Programme tracks referrals that are new G Suite customers. We cannot grant referral credits to customers who have signed up or started a trial before the programme launched or before you joined.
When will the Referral Programme be available in my country?
Can I refer customers in any country?
In order to refer a customer in another country, you must be registered in that country or a country in the same region.
For example, if you live in India, you are eligible to refer customers in any country within the Asia Pacific region. However, if you live in India and would like to refer someone in the UK, you must register in the UK or any country within the EMEA.
At present, the programme is available in the countries listed here. You will need a bank account in each country in which you register. At the moment, credit will not be given for referred customers outside the countries listed.