Choose the best plan for your business
Get support for G Suite, GCP or combine your service for both products with cloud customer care. You can also keep basic support for G Suite or upgrade for faster response times.
G Suite admin support
Online, phone and case support is available to G Suite administrators. Sign In as an admin for help.
General Google Support
If you’re not a G Suite admin, find answers to product issues, billing and more at Google Help.
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G Suite and GCP
Customer care for G Suite and GCP
The customer care portfolio combines G Suite and GCP customer support to strengthen operational integration.
Get special bundle pricing
Bundle pricing offers a single base fee for G Suite and GCP while maintaining 4% variable usage pricing per product. The premium support bundle reduces cost by $150,000 a year versus purchasing G Suite and GCP support separately.
Unify your support experience
Consolidate your customer care plans for G Suite and GCP into a single cloud support experience. Get services, systems, execution and SLOs (service-level objectives) expectations for G Suite and GCP.
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G Suite only
Customer care for G Suite only
Get fast response times and proactive solutions to achieve your business goals.
Get more than fast fixes
Cloud customer care offers more than quick case responses. Support is here to understand your needs and offer a tailored, proactive service.
Focus on your business
Support helps your business mitigate risk, fix problems fast and focus on what matters.
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GCP only
Customer care for GCP only
Get fast response times, proactive solutions and an engineering-driven approach to achieving your business goals.
Get more than fast fixes
Cloud customer care offers more than quick case responses. Support is here to answer development questions, break-fix and optimise your overall experience.
Focus on your business
Support helps your business mitigate risk, fix problems fast and focus on what matters.
Included benefits
Get proactive support
Cloud customer care offers proactive support reviews to understand and address your business needs better.
Tailor services to your needs
Whether you’re looking to decrease response times or add third-party technology support, cloud customer care provides options to fit your needs.
Premium support features
Users with a premium support plan get access to these features and services for G Suite and GCP.
P1 and enterprise-level response times
Quickly resolve issues with 15-min SLOs (service-level objectives) for P1 cases. And get efficient and thorough fixes for critical enterprise needs.
Technical account management
Work with a Technical Account Manager (TAM), a trusted technical advisor, focused on operational rigour and platform health.
One-on-one with experts
Speak to an expert with superior product knowledge to resolve your issues.
Training
Access hundreds of Google Cloud training labs in the Qwiklabs learning platform.
Operational health reviews
Work with us to identify ways to improve your operations and support experience.
Familiarity with your business
Stress less with context-aware expertise. Efficiently resolve issues with support that’s already familiar with your business systems.
New product previews
Access Google Cloud’s solutions up to 20+ months in advance and test upcoming features.
Cloud support API
Integrate your system with G Suite for more efficient issue resolution.
Ongoing improvements
Customers can look forward to updates, including new premium support features.
Support plans
Cloud customer care gives you two support plans to choose from.
Premium support
Premium support is available for G Suite, GCP or both products bundled.
Free G Suite support
Administrator support is included with a G Suite subscription.
