We’ve all heard stories of the American dream. Plucky young entrepreneur, strapped for cash, creates a business in his garage with help from his family, and succeeds against all odds. This is Whirlpool Corporation’s story. Founded in 1911 by an insurance salesman and his uncle in Benton Harbor, Michigan, we started out selling wringer washers. Now, we’re the biggest home appliance manufacturer in the world. An initial $5,000 investment has grown into $21 billion in annual revenue. We have 97,000 employees worldwide and we’re expanding in Latin America, Europe and Asia. You could say we’ve made it.

But that’s not enough.

Whirlpool’s warehouse worker assembling a product

Whirlpool's Warehouse, Clyde, OH.

We should be inventing new products no one’s ever imagined. Our employees should be working together closely, not in siloed cubicles. We need to innovate. It’s crucial to our survival.

Mike Heim, CIO, Whirlpool

Mike Heim, CIO, Whirlpool

I’ve watched tech startups like Airbnb and Uber upend their industries and wipe out their competitors. To an established company, that’s terrifying. If we want to be around in 10, 20 or 50 years, we need to think and act like a nimble startup.

10 years ago, we had a wakeup call. We realized our office tools and work environment were dated, not tech-forward or cutting edge. If we didn’t change, we would eventually fail.

For a glance at how we use Google Apps, check out this video.

Whirlpool boost productivity and encourage teamwork with G Suite

We began to adopt ideas that are second-nature to startups, like collaboration and innovation. And we started to integrate those ideas and change our culture. Here’s what we learned along the way:

1. Sitting at a desk between 9 and 5 doesn’t equal productivity

Two Whirlpool team members collaborating new ideas away from their desks

In 2006, we adopted a work-from-anywhere policy. Our employees now have the ability to get stuff done and be efficient, whether they’re traveling, working from home or snowed in. This may seem obvious to a startup in Silicon Valley, but for a large corporation in middle America, it’s a bold move.

We’ve expanded the policy to include flexible hours and allow some employees to work remotely full-time. When my car broke down and I had to bring it in for repairs, I used my smartphone to join a team meeting over Google Hangouts in the dealership waiting room. Today, our teams work better and faster because of this flexibility.


Mike Heim, CIO, Whirlpool joining a meeting on his mobile device with Google Hangouts

Continuous collaboration with Google Hangouts

2. Teams can’t invent new products without modern tech tools

Our flexible working policy wouldn’t be successful without the right tools. Since switching to Google Apps in 2012, we’ve seen a rise in productivity. Using Google Apps and redesigning our offices has resulted in 30% fewer scheduled meetings. That translates to 1.5 more work days each week.

3. A global company can still feel local

Whirlpool’s nearly 97,000 employees are spread across North America, Latin America, Europe and Asia. In order to succeed, teams need to be able to communicate easily and often. We decided to install Chromebox for Meetings to make this happen, so our local manufacturing teams could work directly with their counterparts in our U.S. manufacturing plants, or our global product development teams could work closely with their colleagues no matter where they were physically located.

The ability to actually see the people you work with every day makes a huge difference. Because of Google Hangouts and Chromebox, we feel much closer as a company.

Whirlpool’s team members engaging in a real time collaboration with Google Hangouts and Docs

4. Design office spaces with small-group collaboration in mind

A few years ago, we conducted an internal study on teamwork. We were surprised to learn that much of the work at Whirlpool happens in small groups of three or four. However, our offices were structured for solo work in cubicles or large meetings in conference rooms. We decided to change that.

Inside look at Whirlpool’s headquarters kitchen conference rooms and stairways

Whirlpool’s headquarters in Benton Harbor, Michigan

So far, we’ve built Riverview, our North America Headquarters, and redesigned our Global Headquarters and Global Refrigeration Technology Centers, all in Benton Harbor, Michigan, as well as numerous regional offices. These work spaces feature small and large conference rooms, huddle rooms, outdoor seating and open areas with sofas, coffee tables and high top tables, which make it easier for teams to work together and innovate.

My guiding philosophy at Whirlpool is to embrace the future. It wasn’t easy for this hundred-year-old company to radically change course and modernize our work environment.

There was red tape. It was a hefty investment. People were hesitant. But already, it’s paid off. Last year, we launched IoT-enabled washers and dryers. Thanks to a new workplace culture that prizes innovation and experimentation, Whirlpool is better equipped to succeed in its next hundred years.

Whirlpool’s everyday care project mission statement
  • Author
    Mike Heim, CIO, Whirlpool Corporation

  • Topics
    Collaboration, Workplace Culture, Productivity, Transformation

  • Roles

  • Industries
    All, Manufacturing

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