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FAQ

  • What's the difference between classic Hangouts and the new Hangouts Chat?

    With Hangouts Chat, you can communicate with teams and people in rooms—messages are organized into different topics, so you can hold multiple conversations at the same time.

    Here are some key differences:

    Feature
    Hangouts Chat
    Classic Hangouts
    Feature
    Rooms
    Hangouts Chat
    check
    Classic Hangouts
    close
    Feature
    Direct messages
    Hangouts Chat
    check
    Classic Hangouts
    check
    Feature
    Maximum number of chat participants
    Hangouts Chat
    8,000
    Classic Hangouts
    150
    Feature
    Notifications
    Hangouts Chat

    Same as classic Hangouts chat, plus advanced notification preferences to follow relevant conversations

    Classic Hangouts

    Notifications for messages, contacts, and sounds

    Feature
    Attach files to a message
    Hangouts Chat
    check
    Classic Hangouts
    check
    Feature
    Start video meetings in conversations
    Hangouts Chat
    Hangouts Meet video meeting
    Classic Hangouts
    Classic Hangouts video call
    Feature
    Platforms supported
    Hangouts Chat
    • Android and Apple® iOS® devices
    • Chrome web browser
    • Apple® Safari®
    • Microsoft® Internet Explorer® or Edge®
    • Mozilla® Firefox®
    Classic Hangouts
    • Android and iOS devices
    • Chrome web browsers (with plugins)
    • Safari
    • Internet Explorer
    • Chromebox for meetings (video only)
  • How do I open Chat?
    • On a computer, open the Chrome browser and go to chat.google.com.
    • Download the Chat mobile app on your phone or tablet (Android or iOS).

    For more information, see Get started with Hangouts Chat.

  • Can I invite people from outside of my organization to join a room in Chat?

    Currently, you can only invite people or groups in your organization to a room in Chat.

  • If my organization is using classic Hangouts chat, can I still use Chat?

    Yes. Direct messages that you receive in classic Hangouts are synchronized with Chat. Currently, group conversations and rooms in Chat aren’t synced with classic Hangouts.

  • How do I delete a room?

    Currently, there’s no way to delete a room. You can leave a room to hide it in your room list. If you created the room, you can ask all members to leave the room to effectively delete it for everyone. For more information on rooms, see Get started with Hangouts Chat.

  • What’s the difference between classic Google Hangouts and the new Hangouts Meet?

    Hangouts Meet takes away the hassle of requiring accounts, plugins, or downloads for teammates and clients to join a meeting. With a more efficient design, it's faster and easier to start your video calls immediately—all you need is the shareable URL. Here are some other key differences:

    Feature

    Hangouts Meet

    Classic Hangouts

    Feature

    Number of video call participants

    Hangouts Meet

    • G Suite Basic, Business: up to 25.
    • G Suite Enterprise: up to 50.

    Classic Hangouts

    Up to 25.

    Feature

    Ways to join a video call

    Hangouts Meet

    Same

    • Google Calendar.
    • Hangouts Meet app.
    • Chrome devices for meetings.

    Different

    • Simple URL access.
    • Meeting code.
    • Dial in to meetings by calling a local phone number.
    • Third-party video conferencing systems.

    Classic Hangouts

    Same

    • Google Calendar.
    • Classic Hangouts app.
    • Chrome devices for
      meetings.

    Different

    • Other G Suite products such as Gmail.
    • Dial out phone invite for external participants.

    Feature

    Send chat messages in video calls

    Hangouts Meet

    • The web.
    • Android, iOS.
    • You can only receive chat messages on Chromebox for Meetings.

    Classic Hangouts

    The web.

    Feature

    Present documents or entire screen.

    Hangouts Meet

    check 

    Classic Hangouts

    check 

    Feature

    External participants

    Hangouts Meet

    Clear and simple access—grant access to any participant using a single shared link.

    Classic Hangouts

    Manage access through a combination of Calendar permissions and invites. Learn more

    Feature

    Platforms supported

    Hangouts Meet

    • Android (phone only).
    • iOS (iPhone, iPod Touch).
    • Chrome browser only.
    • Chromebox for meetings.

    Classic Hangouts

    • Android.
    • iOS.
    • Safari, Internet Explorer, and Chrome web browsers (with plugins).
    • Chromebox for meetings.
  • How do I know if I'm using Hangouts Meet or classic Hangouts?

    Aside from Hangout Meet's new logo Hangout Meet icon and look, you can check the location of the participants’ list and meeting controls to see which version you're using.

     

    Hangouts Meet

    Classic Hangouts

     

    Web address

    Hangouts Meet

    Classic Hangouts

     

    Participants

    Hangouts Meet

    Right of the screen

    Classic Hangouts

    Bottom of the screen

     

    Meeting controls

    Hangouts Meet

    Bottom of the screen

    Classic Hangouts

    Top of the screen

  • How can I switch from classic Hangouts to Hangouts Meet?

    Your G Suite administrator controls which one your organization uses. If you want to switch, contact your admin.

  • How many people can join a video meeting?

    Hangouts Meet—Up to 25 (G Suite Basic and Business) or 50 (G Suite Enterprise) people at a time.

    Classic Hangouts—Up to 25 people at a time.

  • How do I access video meetings?

    For more information, see Get started with Hangouts Meet and Get started with classic Hangouts.

     

    Hangouts Meet

    Classic Hangouts

     

    Web address

    Hangouts Meet

    Classic Hangouts

     

    Mobile device

    Hangouts Meet

    Hangouts Meet app

    Classic Hangouts

    Classic Hangouts app

     

    Other G Suite products

    Hangouts Meet

    Gmail, Calendar

    Classic Hangouts

    Gmail, Calendar

  • Do I need a G Suite account to join a video meeting?

    Hangouts Meet

    • To create a video meeting, you need a G Suite account.
    • To join a video meeting, you need the Chrome browser (no G Suite account required).

    Classic Hangouts

    • To create a video meeting, you need a G Suite account.
    • To join a video meeting, you need to use Safari, Internet Explorer, or Chrome (no G Suite account required).
  • If my organization is using Hangouts Meet, can I still join a classic Hangouts video meeting?

    Yes, just click the link to the video meeting or enter the meeting ID for the video meeting you want to join at meet.google.com.

  • Can people outside my organization join my video meetings?

    Hangouts Meet—Yes. You can grant access to external participants using a single shared link. However, someone from your organization needs to accept them to the meeting first.

    Classic Hangouts—Yes. You can grant access to external participants through a combination of Calendar permissions and invites. Learn more about requirements for external guests.

  • What are the system requirements for using video meetings?

    Hangouts Meet—Chrome browser, a web camera, and a microphone. Learn more about system requirements.

    Classic Hangouts—Supported Internet browser (Safari, Internet Explorer, or Chrome), a web camera, and a microphone. Learn more about system requirements for different devices.