I am really sorry to read you had this experience with us. After reviewing the history of your account with our VP of Sales, I was able to retrieve the complete history.
In March 2017, you performed your first trial of AODocs. This first trial then expired afterhe 14-day period.
In June 2017, you bought 5 licenses with us, granting you access back to AODocs. In August 2017, you canceled the contract (5 licenses), apparently because you were trying to apply a use case we do not support: Making AODocs work with Google Drive Sync (https://support.aodocs.com/hc/en-us/articles/212912446-AODocs-does-not-support-Google-Drive-for-your-Mac-PC-Drive-Sync-)
In January 2018, you requested access back to your domain and then encountered issues related to the domain activation, the issue mentioned in your review.
The behavior you describe, although undesired, is actually expected.
I want to point out that AODocs never deletes the files stored in Google Drive owned by the storage account. At most, we unshare completely the files, but they stay safe in your G Suite domain, owned by the assigned storage accounts.
Our terms of service ensures that we purge the AODocs data of any previous client, 3 months after their service cancellation.
When you contacted us back in January 2018, you had gone through this 3-month period and your data had been purged from our backend (although your files were still in your Google Drive, owned by the G Suite account you had assigned as a storage account).
The issue you faced then with the reactivation was actually related to the fact that we could not reactivate your account since your data had been removed from our back-end. I am sorry it took us so long to realize this fact, and that we had to learn it the hard way through a product review.
As I mentioned, the Google Drive files are kept within the storage account, so when AODocs is uninstalled, if you connect to the storage account directly, you should be able to find all the files that used to be managed by AODocs.