Banckle Chat is a live chat customer support app which helps you to effectively and efficiently monitor and interact with your website visitors in real-time, turning them into loyal customers.
Banckle Chat allows your website visitors to chat with you and empowers you to listen to your customers and resolve their issues on the spot. There is no need to keep your customers busy in ringing to phone support when they can reach you with just few clicks. Banckle Chat is feature-rich, and pretty easy to learn. It works as your smart assistant when getting to know about your customers and their preferences. It lets you monitor your website traffic in real-time and brings in a lot of valuable demographic as well as technical information about each visitor. Banckle Chat boosts the performance of your support personnel by encouraging the team work and automate many manual processes.
Banckle Chat Apps, plugins, add-ons are available for many popular 3rd party marketplace and mobile platforms. There is a FREE edition and there are lots of other editions to choose from at extremely affordable rates.
Following are some of the salient features of Banckle Chat. For details, kindly visit: http://banckle.com/apps/chat/features.html
Usability (http://banckle.com/apps/chat/features.html)
Aesthetics, Simple and Intuitive User Interface
True Platform, OS and Browser Independence
Perform Live Chat Anywhere, Anytime
Easy to Setup and Use
Latest Version Availability
Auto-Scrolling Chat Window
Highly Elaborative Dashboard
Expanded Graphical View
Tabbed User Interface
Pagination
Easy Status Update
Noticeable Voice Notifications
Customer Screen Interface
Typing Indication
Centralized Volume Control
Customization and Administration (http://banckle.com/apps/chat/features.html#administration)
Super-easy Customization
Custom Branding with White-label
Department Settings
Multiple Language Support
Powerful API
User-Defined Chat Link Icons
Highly Customizable Chat Widget
Insanely Customizable Chat Dialog Themes
Embeddable HTML Code
Float-able Live Chat Icon
Customize Offline Message Sender Email
Custom Audio Notifications
Experience it Before Putting it Live
Productivity (http://banckle.com/apps/chat/features.html#productivity)
Intelligent Customer Waiting Queue
Accept Chat Request on Priority for Senior Customers
Efficient Proactive Chat
Intelligent Proactive Chat Invitations
Greet the Customers Your Way
Pre-defined Canned Messages
Real-Time Translation of Chat Messages
Operator-to-Operator Chat
Seamless Real-Time Chat Transfer
Lead Multiple Chat Sessions
Receive and Reply Offline Messages
Offline Message Counter
Basic and Advanced Search
Filter Chat History
Export Chart and Reports
Banned IPs
Mark Offline Messages as Spam
Diversity (http://banckle.com/apps/chat/features.html#diversity)
Apps for iPhone and iPad
Ever-Growing Marketplace Apps
Use any XMPP Client for Banckle Chat
Banckle Chat Lab
Monitoring (http://banckle.com/apps/chat/features.html#monitor)
Interactive Charts and Reports
Monitor Real-Time Website Traffic Analytics
Gauge Live Chat Operator Performance
Chat Trends
Changing the Reports and Charts Representation Format
Chat (http://banckle.com/apps/chat/features.html#chat)
Pro-actively Initiate Chat
Conduct Secure Chat Confidently
Search Chat History
Useful Post-Chat Survey
Print Chat Transcript
Email Chat Transcript
Save Chat Transcript
Visitor Interaction and Info (http://banckle.com/apps/chat/features.html#visitor)
Personalized Interaction
Follow-Up Customer Via Email
Detailed User Information
Track Previous Chat Sessions
IP-Country Detection
Visitor Referrer Information
Visitor Search Keywords
Versatile Visitor Statistics
Follow the Visitor Footprints
Online Visitors List and Details
Demographic Details
Repeated Visitors
Visitor Chat History
Take Notes
Support and Reliability (http://banckle.com/apps/chat/features.html#support)
99.9% Uptime Guaranteed
Free Forever Edition
Affordable Pricing Plans
Prompt Technical Support
Real Support from Real Gurus
Support Diagnosis Tool
Help – Just a Click Away
Adept Live Support for All Issues
Comprehensive Video Tutorials
Huge Resource and Documentation Library
Feedback Forum
We Keep You Updated