April 23, 2017
Wow, where to begin? So many things to like about Capsule CRM, but with one huge limitation. It has a clear, uncluttered interface. It's feature-rich without being complicated. And it's very reasonably priced. In fact, if you don't have many contacts almost all the great features are free. For $12 you get more contacts and storage space and some premium integrations. You can't beat that.
The Google integration is pretty good. Contacts ported over perfectly, even bringing along all my labels as tags! Impressive. The Gmail integration is adequate, if you don't mind the dropbox approach (I don't). So far, so good.
Unfortunately, the Calendar integration blows. You can subscribe Capsule to Google Calendar by url, which means you can create appointments in Capsule and see them in Gcal, but not adjust them there. Now: the Capsule CRM Android app has NO calendar/appointment tab, meaning you can only access your appointments (but not adjust them, remember) through your Gcal app. This is useless to me.
Finally, one little story which I find worrisome. I "trialed" 3 CRMs at the same time. While trying them out, I inquired as to their future plans. LessAnnoyingCRM was excited about their "full-featured two-way Google calendar integration" due out in May. OnePageCRM bragged about their on-board Gmail integration and marketing rollout. Both these features are potential game-changers. So what was Capsule crowing about? Their LOGO. I kid you not:
"The new Capsule logo is unique, made up of switches and buttons to capture the essence of control over your business. Our new color scheme is vibrant and modern while feeling professional and trustworthy. With the logo in place, Focus completed our brand guidelines which define everything we need to know about our new brand, from typography choices through to voice and tone."
So, while the other two CRMs were showcasing new productivity-enhancing features, Capsule was bragging about purchasing a new logo. Clueless.