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Capsule CRM
Simple, flexible CRM for taking care of customers.
capsulecrm.com
603,245 users
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Overview
Easy online CRM for Google Apps.

Capsule is used by thousands of businesses and sales teams worldwide. Capsule extends Google Apps to better manage leads, customers, partners and other contacts to grow your business. Work from Google Mail, Mobile or Desktop.

EXTEND GOOGLE APPS:
* Use Capsule directly from GMail.
* Easily add emails and notes on a contact's history.
* Import Google contacts into Capsule.
* Single sign-in with your Google Account.
* Manage contacts for your business all in one place.
* Follow-up with tasks and share with your team.
* Collaborate on sales opportunities.
* Customize by adding fields and lists to fit your business.
* Automatically locate your contacts on social networks.
* Safe, secure and always backed up.
* Use with a new or existing Google Apps account.

Capsule Integrates with other popular online software such as MailChimp for email marketing, Wufoo for getting leads straight into Capsule from a website, Xero and Freshbooks to see invoices for customers, and many more.

Sign-up for a 30-day no obligation trial. Then just $12/month per user.
Reviews
A Google User
August 19, 2017
Simple to use, all I need in one software.
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May 30, 2017
Perfect, simple and fun for our small business!
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April 23, 2017
Wow, where to begin? So many things to like about Capsule CRM, but with one huge limitation. It has a clear, uncluttered interface. It's feature-rich without being complicated. And it's very reasonably priced. In fact, if you don't have many contacts almost all the great features are free. For $12 you get more contacts and storage space and some premium integrations. You can't beat that. The Google integration is pretty good. Contacts ported over perfectly, even bringing along all my labels as tags! Impressive. The Gmail integration is adequate, if you don't mind the dropbox approach (I don't). So far, so good. Unfortunately, the Calendar integration blows. You can subscribe Capsule to Google Calendar by url, which means you can create appointments in Capsule and see them in Gcal, but not adjust them there. Now: the Capsule CRM Android app has NO calendar/appointment tab, meaning you can only access your appointments (but not adjust them, remember) through your Gcal app. This is useless to me. Finally, one little story which I find worrisome. I "trialed" 3 CRMs at the same time. While trying them out, I inquired as to their future plans. LessAnnoyingCRM was excited about their "full-featured two-way Google calendar integration" due out in May. OnePageCRM bragged about their on-board Gmail integration and marketing rollout. Both these features are potential game-changers. So what was Capsule crowing about? Their LOGO. I kid you not: "The new Capsule logo is unique, made up of switches and buttons to capture the essence of control over your business. Our new color scheme is vibrant and modern while feeling professional and trustworthy. With the logo in place, Focus completed our brand guidelines which define everything we need to know about our new brand, from typography choices through to voice and tone." So, while the other two CRMs were showcasing new productivity-enhancing features, Capsule was bragging about purchasing a new logo. Clueless.
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A Google User
June 29, 2017
Completely agree Bruce, when I read the email from Capsule I started looking at alternatives. We have been using Capsule for a few years and have been requesting the most simple functionality like, multi-selecting using for tagging, deleting etc - but no, they focussed on a logo! Cheers
February 22, 2017
We have been using Capsule for a few years. Implementation and integration in to other Apps such as Xero is very simple. It intuitive and does most things well. Our only issue is that there is no user defined access. Once you log in, you see everything. As an entry level CRM it does a great job.
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Love it, use it every day. Would be nice to have a native integration with persoanl Google calendar (like ManyMoon) and not just a calendar subscription.
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A Google User
December 13, 2013
We originally started with a competitor of Capsule's, but after receiving no help from customer support - or no response for that matter, we switched to Capsule. So far the application has performed very well, has a very nice UI, and when we had to contact customer support, we received a human response within 24 hours on a weekend (not necessary, but appreciated). It also seems that they listen to their community for feature requests.
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A Google User
November 7, 2013
As a manager Capsule helps me keep track of what my team are working on with our customers and partners without them having copy me in on everything. The gmail gadget makes it really easy to store messages and new contacts into Capsule. I also find the iPhone app really useful when I'm out of the office.
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September 30, 2013
I have used or consulted on dozens of CRMs and Capsule is, in my opinion, the easiest and most customizable. It's also refreshingly elegant. There isn't any of the fluff or graphics that typically fog and confuse new users. I use it in concert with Google Apps and couldn't be happier. We've used it for about a year and a half. Support is INCREDIBLE. I've had an answer to any question I've had by a personal support tech within hours each time I've needed it. Couldn't recommend it highly enough.
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August 12, 2013
Been trying Capsule for 2 months now and really pleased with it. Now I have Gmail, I find the integration works seamlessly. Tried a lot of different CRM's but this one works really well and support is also very good. Really easy to add fee proposals as opportunities within Gmail and I am quickly becoming more organized now.
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February 23, 2013
I'm using Capsule for 1 year now. Great CRM. This gadget made me switch to read and send mail in the browser, using my Google Apps account. Extremely effective and super fast.
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