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Copper CRM
Copper CRM is designed for G Suite users to manage relationships and sales pipeline.
511,754 users
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Overview
TRACK EVERY INTERACTION
Copper is the CRM for G Suite that organizes contact details, emails and files across your company. Finally, all your customer interactions are in one place so everyone can have visibility to manage relationships with full context. 

ZERO DATA ENTRY
Copper is the CRM for Google that auto-scrapes and captures all of your contact details and email correspondence—so everything’s automatically there and ready for you. 

MANAGE YOUR SALES PIPELINE
Copper’s native G Suite integration lets you manage leads and close deals right from Gmail. As the recommended Google apps CRM, put Copper inside in Gmail with the Chrome extension.

EMAIL TEMPLATES & EMAIL TRACKING 
Save time and eliminate typing repetitive emails with shared email templates. Access all your templates directly from Gmail. Plus, track when your emails are viewed so you can have timely, follow ups.

MEETING SCHEDULER
Say goodbye to the back and forth emails by sending a link to your calendar that shows your availability for your contacts to pick a time that works for both of you.


AUTOMATED WORKFLOWS
Copper CRM automates your processes with workflow automation tools that work behind the scenes making updates, and adding reminders on your behalf based on rules you define. Move deals forward, faster with the recommended Google apps CRM.

REPORTS
With Copper, advanced reporting, dashboards, leaderboards and customizable pipelines give you real-time analytics and insights to help you close more and make smarter decisions. 

GET STARTED IN MINUTES
Getting started is fast—you’re up and running in minutes. Data is automatically populated from Gmail, and it’s easy to configure from there. Copper, the recommended Google CRM looks and feels exactly like G Suite apps so there’s little training needed for full team adoption.  
INTEGRATE WITH ANY TOOL: Copper—the CRM software for Google apps also integrates seamlessly with your favorite apps like Quickbooks, Hubspot, Zendesk, Xero and more.

Have questions or comments about Copper CRM? We would love to hear from you, please reach out to us at sales@copper.com.
Reviews
A User of Copper CRM
February 13, 2020
I'm going to have to agree with some of the users of how useless Copper CRM is. I've never seen a relational database that does not easily displays or show related IDs. If you were ever going to migrate to another system or at least maintain or share with another, makes it extremely difficult and almost impossible to do so with all the related tables intact with an enormous about of work. I've been migrating relational database for almost 20 years now and this is for sure the first I've come across with this problem.
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Mark Baldwin
January 24, 2020
Terrible customer service. No live assistance or support. Shady terms of service, read very closely. They over billed me and offer no assistance due to their terms. You can not get anyone on the phone, chat is no help. Lack of quality training, setup help and support videos and on it goes. I do not recommend this company. This is my first negative review of any company and hopefully my last. It's a bad feeling when a big company does not do the right thing.
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A user of Copper CRM
February 26, 2020
Mark - I agree with you. I have just wasted close to 10 days firstly trying to Connect Fields only to be told that this is not possible with a basic account (I was shocked to say the least). Then when I tried to set up a new user with a account I was told that because I had signed up for an annual plan - all other users had to be on annual plans. This is fine for larger organizations but when you don't know whether a new team member will stay past the first few months, why should we be paying for the year for them? The response time was unacceptable. Let's hope the new CEO sorts this company out. It's a great platform but not so great where you are forced to wait a week to add a new user.
A user of Copper CRM
January 29, 2020
Hi Mark! Thank you very much for your feedback. It's important you know that we just recently hired a Chief Customer Officer as of last week. Our new CEO, Dennis Fois, recognizes that the customer experience is mission-critical to any organization, so we're doubling down on our Customer Success investment to make sure that users like you feel that support. I'm deeply sorry for the experience that you've had thus far - please check your email for a message from me should you like to discuss further.
A User of Copper CRM
January 8, 2020
bon succès
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A user of Copper CRM
January 9, 2020
Glad to hear it! - Darryl Villacorta, Content & Community Marketing Manager at Copper
A User of Copper CRM
October 31, 2019
AFTER USE GET REVIEWS
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A User of Copper CRM
April 30, 2019
Copper CRM is the most useless CRM i have ever used. It would work well if you have very un-demanding users, who do not want report on data or manage a pipeline. Simply terrible. Here is what you CAN'T do: report on activities, or create simple dashboards without learning how to write SQL-like queries. It takes AN HOUR to update all of the data to to see an updated sales dashboard. Also, most of their help guides do not work, and require speaking to someone from support, which takes 24-48 hours!! The fact that they describe this as a "Productivity First CRM tool" is laughable - you must be kidding me. for what you get, it is the most overpriced tool on the market. you may pay less per seat, but since there is so much additional time and effort required to get it to work, it is actually the most expensive. Simply not worth the cost.
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A user of Copper CRM
January 7, 2020
What did you end up using. I'm an attorney and use MyCase. I used to use Smokeball but it had some limitations that MyCase doesn't have. Before MC I demo'd Clio, PracticePanther and a few others. Just wondering what line of word you're in and what you found.
A User of Copper CRM
April 18, 2019
I used the free trial and was contemplating adding it to our G Suite but I am concerned after reading some of the reviews regarding support and billing issues. Does anyone else had similar issues with billing or getting a human response from Copper?
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Ben Camp
February 14, 2020
I've never had any problems with Copper's support and I've been using them for over a year.
Joaquin Altenberg
March 5, 2019
Report Builder gives errors and won't work.
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A User of Copper CRM
November 17, 2018
It should tell first hand that its a trial!!
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A User of Copper CRM
November 1, 2018
Ct is probably really great I don't know. I signed up for the 14-day free trial. with the monthly billing if I liked the program. within 20 seconds they debited the years fee from my account $1400. I reached out to billing, which sent me an article and said "does this help if not, let us know" of course the article did not help. I realized you cannot text, call, chat or talk to a real person. You only get a bot service that creates tickets and continually sends you articles while you wait 24 to 48 hours before someone will possible get back to you. Well that's frustrating, especially when you are in the decision making process and you see the level of support you are getting from the get go. I see why the call it "Copper" I got robbed in 20 seconds and no one to complain too but a bot who can send me useless articles,
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A user of Copper CRM
January 7, 2020
I also am curious about the 5 stars. ??
A user of Copper CRM
July 18, 2019
If such a bad experience, why 5 stars?
A user of Copper CRM
December 9, 2018
Why would you give 5 stars to the software you said robbed you and left without any meaningful support?
Ozzie Ausburne
October 7, 2018
It is probably really great I don't know. I signed up for the 14-day free trial. with the monthly billing if I liked the program. within 20 seconds they debited the years fee from my account $1400. I reached out to billing, which sent me an article and said "does this help if not, let us know" of course the article did not help. I realized you cannot text, call, chat or talk to a real person. You only get a bot service that creates tickets and continually sends you articles while you wait 24 to 48 hours before someone will possible get back to you. Well that's frustrating, especially when you are in the decision making process and you see the level of support you are getting from the get go. I see why the call it "Copper" I got robbed in 20 seconds and no one to complain too but a bot who can send me useless articles,
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A user of Copper CRM
March 14, 2019
de'de
A user of Copper CRM
February 23, 2019
Same STAY AWAY FROM THIS COMPANY - I took out a subscription for 1 year. Decided that it was not up to scratch within 4 months. Prosperworks would not refund my year left over subscription at the time. 2 weeks ago Copper/Prosperworks took another years subscription - when I complained and requeted a refund I got this message. "In order to cancel your subscription, you must notify us in writing at least 60 days prior to the auto renewal of your annual subscription. Doing so will ensure your subscription is not renewed for another year but again, will not entitle you to a pro-rated refund for the remainder of your existing annual subscription term." This is FRAUD & STEALING - stay away from this company!
A user of Copper CRM
October 26, 2018
I didn't ever have to give my credit card information for my free trial. It sounds like you accidentally purchased the annual subscription instead of using the free trial. In my experience they've been extremely helpful. Within a day or so of signing up they contacted me to answer any questions I had about the service. Even when I told them that we were a small business and only going to be having maybe two users they still spent 30 minutes walking me through the program (which I found was super easy to use) and they even scheduled a follow up call for the next week to help me figure out how to use Zapier to help automate a lot of the things we already do.
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