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Freshdesk
Freshdesk is a cloud-based customer support software in the SaaS market.
freshdesk.com
955,992 users
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Overview
Freshdesk is a multi-channel customer support solution that brings helps you deliver support across channels (Phone, email, chat, social, forums and more)

With over 100,000 customers, Freshdesk helps business always stay on top of customer requests and also combines with all Google GSuite Apps. 

- Brings in contact information from Google Contacts into your Freshdesk tickets
- View complete ticket history from Freshdesk on Gmail
- Get in-depth analysis of customers from Google Analytics inside Freshdesk
- Start hangouts with customers from within Freshdesk tickets

and lots more. 

Honda, Sony, Toshiba, Bridgestone and more rely on Freshdesk for their customer support needs. 

- Categorize and prioritise issues and set business automations
- Enable self-service through knowledge base and forums
- Integrated gamification to improve agent productivity
- Easy and smooth interface that you can learn in no time
- Integrate with a host of other apps on the Freshdesk App gallery

You can even build your own apps to improve Freshdesk functionality. Sign up today!

Note: Only users with administrator access in both Freshdesk and Google account can install this app.
Reviews
May 13, 2016
Freshdesk did an update to the app and now it takes multiple clicks just to sign on to the helpdesk. Before when if I was already signed into my email I could just launch freshdesk without me asking which account to use, and then another page telling me my administrator has approved the page. This is three more clicks added making our users very upset with the changes. We will probably dump this product soon if freshdesk can not revert back prior to the change.
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June 28, 2014
We could not do with out it!
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March 24, 2017
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June 28, 2014
Consistently available and easy to use..great software
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June 27, 2014
Greate solution
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A Google User
June 26, 2014
Well structured and easy to use. Good for small and large teams.
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June 26, 2014
Have used for almost a year now - great product
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