The Freshdesk Gmail gadget pulls up contact information, all recent tickets from this customer, gives you a complete context that you need to start working on the ticket even before you shoot out the first reply. About Freshdesk Freshdesk is the cloud-based customer support software that helps businesses across the world deliver exceptional support. It lets companies categorize and prioritize issues as they come in, save time with a knowledge base and build a community of passionate customers. Freshdesk key features include robust multichannel capability (email, chat, phone, mobile apps websites, forums and social media), smart business automations, self-service portals, community forums, integrated game mechanics to supercharge agent productivity, and a lot more. With powerful features, an easy to use interface and a freemium pricing model, Freshdesk is used by over 50,000 companies around the world ranging from startups to large companies. Benefits: Better Price - Super flexible plans to suit companies of any size - startups to enterprises. Free for 3 users. Paid edition starts at $16/Agent/Mo (annual billing) Intuitive UI - Simplest help desk out there in the market, very intuitive, as easy as 1-2-3. Customization - Awesome level of customization possible to match the support portal with your webstore or e-commerce website Key Features: Social Helpdesk - Bring your users’s conversations with their customers together in one help desk tool, so be it over Email, phone, the web and chat or even conversations over social channels like Facebook and Twitter Business Automation - Tools to instantly categorize, prioritize, dispatch tickets to the right agent are available, all these save agents time &frustrations Self Service Portal - Freshdesk lets you set up your own knowledge base and provide solutions to customers. Mobile App - Resolve requests and assign tickets on the go with the Freshdesks iOS and Android apps Integrated Live Chat & Phone Support - Make customers happy in real-time, keep track of the conversation and give them exactly what they need at the point of sale with Freshdesk’s integrated live-chat solution ‘FreshChat’ and phone support solution ‘Freshfone’. Third-Party Apps - Built-in integrations with over 50 business apps & platforms: Google Apps, Salesforce, Freshbooks, Shopify, Jira, Olark, Zapier, MailChimp, etc. Note: Only users with administrator access in both Freshdesk and Google account can install this app from Chrome store.