App Icon
Freshservice
•  577,111
Overview
Freshdesk ITIL Helpdesk
Freshservice is a plug and play ITIL service desk on the cloud. Completely integrated with Google Apps, it puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and has been built to be extremely user friendly. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also lets you put your knowledge base on the cloud. 

Freshservice empowers users to fix most issues on their own to reduce workload on agents. Agents can keep track of assets and dependencies easily to foresee change impact. Problems and incidents can be recorded and addressed with minimal fuss. Freshservice also introduces agents to the the fun side of IT management with the gamified Freshservice Arcade. Watch your team’s productivity go up as they compete with each other to resolve tickets and solve problems as fast as they can.

Forget age-old ITIL software; they are too much of a fuss to handle. Freshservice has been designed to give you the advantages of both SaaS and Cloud, turning your focus to things that matter most. 
And remember that ITIL is not just about recording and tracking incidents any more. It’s about speed and efficiency. And most importantly, usability. Which is why Freshservice was built from the ground up with robust automations, gamification, and an extreme focus on usability.

Try Freshservice, the service desk of the future, today!
Reviews
Language:
Sort by:
Profile Picture
A User of Freshservice
March 24, 2020
terrible just terrible
Is this review helpful?
Yes
No
Profile Picture
A User of Freshservice
March 17, 2020
I'm a longtime user of FresService, and I like it. However, how is this "completely integrated with Google Apps?" All this does is install a link in my app list that takes me to FreshService. There is no "integration" at all here. It's just an attempt to sell you FreshService, has nothing at all to do with Google.
Is this review helpful?
Yes
No
Profile Picture
A User of Freshservice
February 25, 2020
C x
Is this review helpful?
Yes
No
Profile Picture
A User of Freshservice
October 26, 2017
I do not want to allow freshdesk to see my google contacts, yet they force it on you if using this app. -1
Is this review helpful?
Yes
No
Profile Picture
Scott Underwood
January 27, 2015
I like the app but the free part is smaller then I would like it to be. I think the capabilities are great with the purchased version and I would like to do much more with it but it won't be in our budget anytime soon. I will have to look for a cheaper or free alternative. Thanks FreshService.
Is this review helpful?
Yes
No
Profile Picture
Ian Bowen
January 26, 2015
Perhaps I'm just not big enough for the full range of features, however it does work wonders as far as keeping track of it all.
Is this review helpful?
Yes
No
Profile Picture
John Charleson
January 26, 2015
We have been using the app for 6 months, works well for our helpdesk. User Interface and functionality are clean and easy to work with. Would recommend to others looking for hosted help desk solution.
Is this review helpful?
Yes
No
Profile Picture
A User of Freshservice
November 6, 2014
useless app
Is this review helpful?
Yes
No
Profile Picture
A User of Freshservice
June 19, 2014
Great service desk system. I would totally recommend the app to anyone looking for a hosted service desk system. It has a great user interface and it is extremely user friendly.
Is this review helpful?
Yes
No
1-9 of 9
Additional information
Freshservice
Support
Terms of Service
Search
Clear search
Close search
Google apps
Main menu