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Freshdesk ITIL Helpdesk
347,892 users
Freshservice is a plug and play ITIL service desk on the cloud. Completely integrated with Google Apps, it puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and has been built to be extremely user friendly. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also lets you put your knowledge base on the cloud. 

Freshservice empowers users to fix most issues on their own to reduce workload on agents. Agents can keep track of assets and dependencies easily to foresee change impact. Problems and incidents can be recorded and addressed with minimal fuss. Freshservice also introduces agents to the the fun side of IT management with the gamified Freshservice Arcade. Watch your team’s productivity go up as they compete with each other to resolve tickets and solve problems as fast as they can.

Forget age-old ITIL software; they are too much of a fuss to handle. Freshservice has been designed to give you the advantages of both SaaS and Cloud, turning your focus to things that matter most. 
And remember that ITIL is not just about recording and tracking incidents any more. It’s about speed and efficiency. And most importantly, usability. Which is why Freshservice was built from the ground up with robust automations, gamification, and an extreme focus on usability.

Try Freshservice, the service desk of the future, today!

January 27, 2015
I like the app but the free part is smaller then I would like it to be. I think the capabilities are great with the purchased version and I would like to do much more with it but it won't be in our budget anytime soon. I will have to look for a cheaper or free alternative. Thanks FreshService.
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January 26, 2015
Perhaps I'm just not big enough for the full range of features, however it does work wonders as far as keeping track of it all.
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January 26, 2015
We have been using the app for 6 months, works well for our helpdesk. User Interface and functionality are clean and easy to work with. Would recommend to others looking for hosted help desk solution.
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November 6, 2014
useless app
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July 2, 2014
After 1 week of use, am very happy with this app so far. We are using the Free version to begin with and it has no restrictions compared to a paid version for a (for our initial small team of 3), which is great. I also like the single-sign on with Google Apps, which is important to use in terms of user adoption and use. Good admin controls & we also like the "Solutions" database to provide our list of FAQs etc. Current verdict = best product (certainly for free) of the several I've trialled so far. Will maybe upgrade this review to 5* once I've tested it out more!
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June 19, 2014
Great service desk system. I would totally recommend the app to anyone looking for a hosted service desk system. It has a great user interface and it is extremely user friendly.
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June 16, 2015
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