Great experiences so far. I've purchased a few items from MA over the year. During my most recent purchase, customer service really went out of their way to ensure I received my bag ASAP. As the item out of stock initially, they had to order it in from another country and could not give a definite date for delivery. They kindly sent some perfumes for the inconvenience which I thought was a lovely gesture. The bag arrived just a few days later so I wasn't waiting long. Already checking out my next purchase!