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Help Scout
Deliver human-centered service with email, live chat, and docs from Help Scout.
174,162 users
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Overview
Help Scout empowers customer-centric businesses with tools that make every interaction more human and helpful. More than 9,000 businesses use our email, live chat, and knowledge base to deliver human-centered support.

+ 75+ keyboard shortcuts modeled after Gmail make you feel right at home 
+ Auto-forward email from Google Apps and send messages using Google oAuth
+ Securely log in to Help Scout automatically with your Google account (SSO)
+ Track page views, bounce rates, and visitor location for Docs with Google Analytics 

MAILBOXES WITH A PERSONAL TOUCH

+ Workflows enable you to filter emails, set up custom folders, or automate actions quickly 
+ Shorten response time with Saved Replies and answer common questions perfectly
+ Tagging allows your team to categorize conversations for automation and reporting.

COLLABORATE WITH YOUR TEAM 

+ Insightful Help Scout reports give you visibility into volume by channel, busiest hours, and trending topics among your customers.
+ Collaborate internally with private notes and assignments 
+ Our unique Traffic Cop feature prevents two agents from replying to the same customer 
+ Manage multiple mailboxes or products with ease 

CONNECT WITH CUSTOMERS

+ Customer profiles populate automatically with public information 
+ Complete conversation history is only a click away 
+ Quickly log phone calls from Help Scout or track voicemails automatically 

EXTEND AND INTEGRATE 

+ 50+ apps and integrations connect Help Scout to other web services your business depends on
+ Make magic happen with our OAth API for Mailboxes
+ SDKs for Android and iOS plus a powerful Javascript API enable you to place Beacons on any website or application
+ Use Webhooks to get notified about Help Scout activity  
+ Serve Help articles on your own site and automate content creation with the Docs API
+ Custom Apps enable you to pull in data from any third-party source
Reviews
A User of Help Scout
September 28, 2018
Trancongluan
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Corey Scott
April 6, 2016
Great app. Great support. Help Scout is easy to use and integrates with many third-party services like WooCommerce and many live chat tools such as ClickDesk and more.
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