Deliver human-centered service with email, live chat, and docs from Help Scout.
Help Scout empowers customer-centric businesses with tools that make every interaction more human and helpful. More than 9,000 businesses use our email, live chat, and knowledge base to deliver human-centered support.
+ 75+ keyboard shortcuts modeled after Gmail make you feel right at home
+ Auto-forward email from Google Apps and send messages using Google oAuth
+ Securely log in to Help Scout automatically with your Google account (SSO)
+ Track page views, bounce rates, and visitor location for Docs with Google Analytics
MAILBOXES WITH A PERSONAL TOUCH
+ Workflows enable you to filter emails, set up custom folders, or automate actions quickly
+ Shorten response time with Saved Replies and answer common questions perfectly
+ Tagging allows your team to categorize conversations for automation and reporting.
COLLABORATE WITH YOUR TEAM
+ Insightful Help Scout reports give you visibility into volume by channel, busiest hours, and trending topics among your customers.
+ Collaborate internally with private notes and assignments
+ Our unique Traffic Cop feature prevents two agents from replying to the same customer
+ Manage multiple mailboxes or products with ease
CONNECT WITH CUSTOMERS
+ Customer profiles populate automatically with public information
+ Complete conversation history is only a click away
+ Quickly log phone calls from Help Scout or track voicemails automatically
EXTEND AND INTEGRATE
+ 50+ apps and integrations connect Help Scout to other web services your business depends on
+ Make magic happen with our OAth API for Mailboxes
+ Use Webhooks to get notified about Help Scout activity
+ Serve Help articles on your own site and automate content creation with the Docs API
+ Custom Apps enable you to pull in data from any third-party source