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Hiver Shared Mailboxes
Use Gmail for Customer Support. Manage shared mailboxes like support@ and sales@. Share Gmail labels with your team.
hiverhq.com
293,992 users
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Overview
Hiver is an email collaboration platform for businesses. 

With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts.

Hiver is used by thousands of companies globally and is one of the most loved products built for Gmail and G Suite.

Top reasons why you’ll love Hiver:

- There is hardly anything to learn - you can get started in minutes
- Your data is always on Google servers and is 100% secure
- You do not have to switch tools - all the action happens right inside Gmail

Key features:

Shared Inboxes - Manage shared email accounts like support@, sales@ or admin@ right from your Gmail inbox. 

Email Delegation - Delegate emails to your team without forwarding emails. Track them effortlessly.

Email Notes - Communicate internally minus the confusing CCs, Fwds, and BCCs. Notes help you keep your inboxes clutter-free. 

Collision Alerts - Say goodbye to duplicate and conflicting responses. Collision Alerts nudge you when someone is responding to an email you’re viewing.

Automations - Do away with the grunt work. Automate key actions like assigning or archiving emails based on rules. 

Email Tags - Organize shared inbox emails by adding one or more tags. You can also have tags added automatically. 

Email Templates - Send blazing fast responses with Email Templates that you can use right from 
your ‘compose’ window. 

Analytics Dashboard - Track all your key metrics from the Analytics Dashboard. Use Hiver’s actionable insights to identify areas of improvement, and fix them.
Reviews
A Google User
June 8, 2018
After a few teething troubles we have found Hiver to be an invaluable tool to our small team. With support email coming in to one shared group mailbox, assigning mails to individual team members has really helped us keep on top of everything. Can't believe this kind of functionality isn't built in!
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A Google User
May 14, 2018
WARNING: We were longtime users of this application (several years). The application works well. Without warning, Hiver told us our monthly rate would more than double. We did not add any users or functionality, and we had the same monthly rate for years. We contacted Hiver, very confused as to why they would refuse to offer service any longer without a massive price increase. They didn't offer any explanation, didn't offer any color on how many random price increase would occur in the future, and frankly, were pretty rude in their responses to us. We were surprised that they would treat a loyal customer this way, but more importantly, I wouldn't have come to rely on the service if I knew there would be unannounced large price increases (again, with no changes on our end to user count or functionality).
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August 11, 2014
Great, easy and very useful app with the best and fastest customer service received for my company since starting it two and a half years ago!!
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February 11, 2014
Works really well indeed and we have had no problems. It would be a nice addition if it were possible to have emails move straight into the main inbox rather than the labelled Grexit box, perhaps a filter could do this?
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February 10, 2014
I needed a solution to share my "invoices" folder with the bookkeeping team. Grexit is a perfect fit.
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September 20, 2013
It's a usefull service when collaborating with others. Fast customer support too, even for me as a free user. Keep up the good job.
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September 9, 2013
This app takes collaborations and the inbox into the space it needs to be. We can share files with a few clicks, why not tags? It is much cleaner than forwards and has reduced our email quantity by over 50%. Bravo.
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September 9, 2013
use it to delegate tasks to co-workers
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A Google User
August 20, 2013
We are a small company with lean IT infrastructure. GrexIt shared folders is a great way to have instant access on shared resources such as emails. We set it up in 10 minutes and it's working with our Outlook 2010 clients as well.
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August 14, 2013
We use Grexit for accounting and expense tracking. We have several members of our team that manage purchases and forwarding email receipts was never quite effective. We now use shared labels with Grexit to help our entire team, including the accounting department, manage all of our expenses without flooding each other's inbox with forwarded emails. I see new uses for Grexit each day. It works exactly as described and was simple to setup. Highly recommended.
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