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Mojo Helpdesk, Customer Support, and Ticket Tracking
2,526,170
Overview
Mojo Helpdesk’s ticketing system makes resolving customer issues efficient and intuitive. It provides the prioritization and organization for efficient problem resolution, which lets customer support heroes focus on customers instead of administrative tasks. Add the extremely affordable pricing and it’s no wonder that Mojo Helpdesk has more than a million happy customers.

Mojo Helpdesk is an easy-to-use ticketing system for K–12 schools and businesses that care about customer service and customer support. Manage your IT helpdesk with Mojo it helpdesk software and it ticketing system.
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Reviews 
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★ "Mojo is the single most valuable key to my business and accomplishing our jobs..." ~Warwick Burns, Warwick Data Solutions 

★ "We have been using Mojo Helpdesk for several years now and it has been a wonderful tool for us." ~Corey Sadd, IT Director, Yosemite Institute 

★ "A good ticketing system with clear Gmail-like design, it is easy to set up and use... " ~Start2Cloud.com 

★ "I love how I can customize it to our needs... " ~Israel House, Murray County Schools

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7 Reasons to Try Mojo 
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★ Help desk software designed with a user friendly and efficient interface. 

★ Mojo Helpdesk provides IT helpdesk support.

★ Mojo Helpdesk is an easy-to-use ticketing system for K–12 schools

★ Single sign-on from Google Apps account. One-click Google Apps user import. 

★ Create and manage customer support tickets from email. 

★ Customizable help center gives users a convenient place online to submit to the support desk. 

★ Searchable knowledge base lets users self-serve their support needs and reduces support tickets. 

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Additional Features 
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★ ★ Mojo lets you use your own domain for the helpdesk. SSL 256-bit data encryption available for extra security. 

★ Built-in reporting ​​lets you track response times and user satisfaction. ​

★ Multiple ticket forms allow you to capture info on any type of customer service request.​

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Organizations using Mojo Helpdesk
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More than a million users trust Mojo. No matter the type of organization, whether it be an educational institution, or a sports franchise, Mojo Helpdesk can serve you and your customers' needs. Here are some of our valued clients:

★  ​Education: Harvard University, Georgia Southern University

★  ​Sports: San Antonio Spurs, Phoenix Suns

★  ​Entertainment: Miramax, LACMA

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Mojo Helpdesk Uplifts Customer Support Heroes
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Mojo Helpdesk integrates with native Google Cloud apps. For example, a Gmail you receive from a customer ties directly into the Mojo helpdesk. You can use Mojo for a variety of business needs:

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Additional information
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Mojo Helpdesk will ask for the permissions shown below. Learn more
Mojo Helpdesk will need access to your Google account
This will allow Mojo Helpdesk to :
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See your primary Google Account email address
See your personal info, including any personal info you've made publicly available
Reviews
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Derron Simon
September 17, 2010
A few months back we started looking for an easy-to-use and cost-effective solution to our glaring helpdesk ticket tracking needs. We landed on Mojo Helpdesk and have never looked back. Even before the recent addition of Google Apps integration it was very "Googley"; something we valued as a Google Apps shop. If you're looking for a help desk solution I would recommend Mojo Helpdesk highly.
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Matt Coulter
November 14, 2012
We used to use a free program that was loaded on our own servers. It met our needs but was difficult to manage. This system provides for our service ticket needs plus it helps to provide a workflow for all of our departments beyond IT. We love things that integrate well with Google Apps. The only drawback we have is that the users in our secondary domain do not have the integrated access from within Google Apps to use the portal so they all submit requests via email. But even given this shortcoming and the fact that this is not Free, the customer support has been great and I still prefer and love having Mojo Helpdesk for our solution.
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Jim Hayes
November 14, 2012
Mojo is easy to setup, elegant, simple to use, and has customization options equal to other systems that are 10x more expensive. If you are looking for a way to manage customer service requests/tickets (internally or externally). Mojo's Single Sign On (SSO) integration with Google Apps is extremely helpful as your team does not have to remember another username and password.
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James Wright
November 13, 2012
I've been using Mojo Helpdesk since September 2010, when I started searching for a ticketing system for our small software company I had three main requirements: 1. Value for money 2. Ease of use 3. Flexibility Mojo Helpdesk was by far the best value for money system, it wasn't the prettiest, but from a functionality point of view I was very impressed. I have absolutely no hesitation in recommending Mojo Helpdesk to anyone looking for a comprehensive, easy to use, great value for money ticketing system. I even have two of my customers who use Mojo with our company acquire the service for their own ticketing needs. In short, a great system, get it, you wont regret it. James.
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Ramesh Hariharan
April 5, 2012
We're using a basic plan for Mojo. It's relatively inexpensive, has got very good features and works very well. We're a 100-man global company who have been using Mojo for internal IT for over a year now. We have about 8 queues and three technicians. Mojo helps us organize our tickets, define and report on service levels and help automate escalations and ticket assignment. The only downside is that I wish we had the ability to set up more automations (which we can get if we upgrade to a higher plan). Reporting is very easy and intuitive. We can generate any kind of custom reports needed. For this kind of price, the feature set is comprehensive. The user interface is very simple, and easy to set up, but it's not the most beautiful or elegant app out there. I'll strongly recommend Mojo to organizations under 2000 people.
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Barry Sclar
April 4, 2013
We use Mojo Helpdesk for tech support and maintenance calls in our school district. The Google Apps integration and customization options are excellent. We're also very thankful that the "restricted tech" feature was added to the Business plan. That was a HUGE upgrade. I don't think there is a better value for a product like this, particularly with Google Apps integration. Service and support from the folks at Metadot is outstanding as well. The reporting and default ticket list views could probably use a little fine tuning but those things seem to be improving on a regular basis. Overall I'm very pleased with Mojo Helpdesk and would highly recommend it.
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David Levinson
November 14, 2012
We have been using Mojo Helpdesk for over a year and it has greatly helped our IT department. It is easy to configure, to use and also easy for users to open tickets. My only suggestion is that I believe it would be fair to include the "Restricted Technician" access to the Business Plan.
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Olivier Fortier
December 17, 2012
Très bon produit, simple et efficace. Nous l'utilisons depuis plusieurs années avec succès. Bravo !
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A User of Mojo Helpdesk
November 14, 2012
The Helpdesk greatly improves productivity in relation to helpdesk personell. The scalability of the system is excellent.
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Uwe Kleinschmidt
November 3, 2013
If you are looking for a single tool, not integrated with any CRM or PM tool (other than Google Apps, but you don't manage your customers in Google Apps) then try Mojo. If you are looking for a ticket system,integrated with a list of CRM systems, or Zapier or similar integration bridges, don't select Mojo. And do not believe the support or anybody's else's confirmation that a feature will be supported soon, it is purely arbitrary, and depending on who you talk to at the company you get different responses. Be clear on what you want and how far you want to grow. You will hit Mojo's limitations and the company's inability to grow with your needs very soon.
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