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Mojo Helpdesk
Mojo Helpdesk, Customer Support, and Ticket Tracking
1,274,658 users
Overview
------------ Reviews ------------ ★ "Mojo is the single most valuable key to my business and accomplishing our jobs..." ~Warwick Burns, Warwick Data Solutions ★ "We have been using Mojo Helpdesk for several years now and it has been a wonderful tool for us." ~Corey Sadd, IT Director, Yosemite Institute ★ "A good ticketing system with clear Gmail-like design, it is easy to set up and use... " ~Start2Cloud.com --------------------------------- 6 Reasons to Try Mojo --------------------------------- ★ Help desk software designed with a "Google-y" interface. ★ Single sign-on from Google Apps account. One-click Google Apps user import. ★ Manage tickets from email. ★ Customizable help center gives users a convenient place online to submit support tickets. ★ Searchable knowledge base lets users self-serve their support needs and reduces support tickets. ★ Free demos and unlimited phone support from our team here in Austin, Texas. ---------------------------- Additional Features ---------------------------- ★ Mojo lets you use your own domain for the helpdesk. SSL 256-bit data encryption available for extra security. ★ Built-in measurement tool lets you track response times and user satisfaction. ★ Customizable ticket forms let you add unlimited number of fields.
Reviews
July 20, 2016
test
November 3, 2013
If you are looking for a single tool, not integrated with any CRM or PM tool (other than Google Apps, but you don't manage your customers in Google Apps) then try Mojo.
If you are looking for a ticket system,integrated with a list of CRM systems, or Zapier or similar integration bridges, don't select Mojo.
And do not believe the support or anybody's else's confirmation that a feature will be supported soon, it is purely arbitrary, and depending on who you talk to at the company you get different responses.
Be clear on what you want and how far you want to grow. You will hit Mojo's limitations and the company's inability to grow with your needs very soon.
November 16, 2016
Out of all the reviews, yours is the only negative one. does that tell you anything?
April 4, 2013
We use Mojo Helpdesk for tech support and maintenance calls in our school district. The Google Apps integration and customization options are excellent. We're also very thankful that the "restricted tech" feature was added to the Business plan. That was a HUGE upgrade. I don't think there is a better value for a product like this, particularly with Google Apps integration. Service and support from the folks at Metadot is outstanding as well. The reporting and default ticket list views could probably use a little fine tuning but those things seem to be improving on a regular basis. Overall I'm very pleased with Mojo Helpdesk and would highly recommend it.
A Google User
March 28, 2013
We use the helpdesk for both our internal bug tracking and customer support ticketing system. It works reasonably well for both, and this allows us to turn customer issues into feature development requests seamlessly. Highly recommended.
March 27, 2013
Great value for money with exactly the features we, as a software provider, needs. Thumb UP!
Google Apps integration allows for easy log-in with our Google apps users, but I didn't see other benefits from the Google apps integration.
Some notes:
1. Add CC to tickets - sometimes not only the asignee would like to be notified.
2. Support vacation or employee on leave - route all its ticket activity to someone else. We sometimes loose tickets like this when someone is on vacation, during the weekend, or for employee who leaves our company.
3. Add signatures to help desk staff comments send by mail
4. Require the end user to change the password on first login
Roee, Secure Islands
December 17, 2012
Très bon produit, simple et efficace. Nous l'utilisons depuis plusieurs années avec succès. Bravo !
November 14, 2012
We have been using Mojo Helpdesk for over a year and it has greatly helped our IT department. It is easy to configure, to use and also easy for users to open tickets.
My only suggestion is that I believe it would be fair to include the "Restricted Technician" access to the Business Plan.
November 14, 2012
We used to use a free program that was loaded on our own servers. It met our needs but was difficult to manage. This system provides for our service ticket needs plus it helps to provide a workflow for all of our departments beyond IT. We love things that integrate well with Google Apps. The only drawback we have is that the users in our secondary domain do not have the integrated access from within Google Apps to use the portal so they all submit requests via email. But even given this shortcoming and the fact that this is not Free, the customer support has been great and I still prefer and love having Mojo Helpdesk for our solution.
November 14, 2012
Mojo is easy to setup, elegant, simple to use, and has customization options equal to other systems that are 10x more expensive. If you are looking for a way to manage customer service requests/tickets (internally or externally).
Mojo's Single Sign On (SSO) integration with Google Apps is extremely helpful as your team does not have to remember another username and password.
November 14, 2012
this is a very easy to use, easily integrated helpdesk. Have it working well in wordpress, standalone and the support is TOP NOTCH.
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