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Mojo Helpdesk
Mojo Helpdesk, Customer Support, and Ticket Tracking
www.mojohelpdesk.com
1,748,417 users
Overview
Mojo Helpdesk is an easy-to-use ticketing system for K–12 schools. Mojo Helpdesk Optimized for K-12 School Districts. ------------ Reviews ------------ ★ "Mojo is the single most valuable key to my business and accomplishing our jobs..." ~Warwick Burns, Warwick Data Solutions ★ "We have been using Mojo Helpdesk for several years now and it has been a wonderful tool for us." ~Corey Sadd, IT Director, Yosemite Institute ★ "A good ticketing system with clear Gmail-like design, it is easy to set up and use... " ~Start2Cloud.com ★ "I love how I can customize it to our needs... " ~Israel House, Murray County Schools --------------------------------- 5 Reasons to Try Mojo --------------------------------- ★ Help desk software designed with a user friendly and efficient interface. ★ Single sign-on from Google Apps account. One-click Google Apps user import. ★ Create and manage customer support tickets from email. ★ Customizable help center gives users a convenient place online to submit to the support desk. ★ Searchable knowledge base lets users self-serve their support needs and reduces support tickets. ---------------------------- Additional Features ---------------------------- ★ Mojo lets you use your own domain for the helpdesk. SSL 256-bit data encryption available for extra security. ★ Built-in reporting lets you track response times and user satisfaction. ★ Multiple ticket forms allow you to capture info on any type of customer service request. ------------------------------------------------- Organizations using Mojo Helpdesk ------------------------------------------------- Hundreds of thousands of users trust Mojo everyday. No matter the type of organization, whether it be an educational institution, or a sports franchise, Mojo Helpdesk can serve you and your customers' needs. Here are some of our valued clients: ★ Education: Harvard University, Georgia Southern University ★ Sports: San Antonio Spurs, Phoenix Suns ★ Entertainment: Miramax, LACMA
Reviews
August 5, 2018
We have been using Mojo Helpdesk since 2 years now and we love it. Its GUI is user friendly whether on the admin side or the end-user side. Its integration with Google makes it very helpful for those using Gmail Suite...etc. If you are looking for simplicity and practicality in managing Helpdesk Tickets, look no further....
A Google User
August 5, 2018
Hi there, I have installed this app for two schools that I work at. It allows up to 3 admins and for us, unlimited users. It integrates with Google Login if you're using that platform (and possibly others), so once the user has authenticated, they can create tickets and monitor them easily. For more sophisticated use, you can pay for more features, but for these two schools, they have a full-featured, easy to implement and use system, both from an administrative point of view and from a user point of view. Admins are automatically emailed new jobs and updates and end-users get updated when a tech or admin makes an entry against the job. Brilliant.
August 2, 2018
Mojo Helpdesk is easy to use and fairly customizable with our organization's branding (wish we could do more). The knowledgebase feature is very handy - reduces a lot of handholding with customers when we can point them to the self-help resources. The markup tool (for formatting knowledgebase articles) is a bit cumbersome but mostly manageable.
Overall, we like using this simple Google tool in our small K-12 environment.
The only negative thing is tech support access - have to submit a helpdesk ticket for them and wait for a response and sometimes answers can be a little cryptic.
August 1, 2018
We are pleased with the functionality of MojoHelpDesk and simplicity of setup. Rolling it out to our end-users was painless. It is perfect for our needs.
A Google User
July 26, 2018
We love the Mojo Helpdesk App for our school and church campus. We run 5 ticket forms with 4 agents. It works perfectly for what we need. Easy to set up and customize and support has been great as well.
November 3, 2013
If you are looking for a single tool, not integrated with any CRM or PM tool (other than Google Apps, but you don't manage your customers in Google Apps) then try Mojo.
If you are looking for a ticket system,integrated with a list of CRM systems, or Zapier or similar integration bridges, don't select Mojo.
And do not believe the support or anybody's else's confirmation that a feature will be supported soon, it is purely arbitrary, and depending on who you talk to at the company you get different responses.
Be clear on what you want and how far you want to grow. You will hit Mojo's limitations and the company's inability to grow with your needs very soon.
July 11, 2018
Mojo Helpdesk integration with Zapier has been available since 2014. Use it to integrate thousands of apps with Mojo Helpdesk.
November 16, 2016
Out of all the reviews, yours is the only negative one. does that tell you anything?
April 4, 2013
We use Mojo Helpdesk for tech support and maintenance calls in our school district. The Google Apps integration and customization options are excellent. We're also very thankful that the "restricted tech" feature was added to the Business plan. That was a HUGE upgrade. I don't think there is a better value for a product like this, particularly with Google Apps integration. Service and support from the folks at Metadot is outstanding as well. The reporting and default ticket list views could probably use a little fine tuning but those things seem to be improving on a regular basis. Overall I'm very pleased with Mojo Helpdesk and would highly recommend it.
A Google User
March 28, 2013
We use the helpdesk for both our internal bug tracking and customer support ticketing system. It works reasonably well for both, and this allows us to turn customer issues into feature development requests seamlessly. Highly recommended.
A Google User
March 27, 2013
Great value for money with exactly the features we, as a software provider, needs. Thumb UP!
Google Apps integration allows for easy log-in with our Google apps users, but I didn't see other benefits from the Google apps integration.
Some notes:
1. Add CC to tickets - sometimes not only the asignee would like to be notified.
2. Support vacation or employee on leave - route all its ticket activity to someone else. We sometimes loose tickets like this when someone is on vacation, during the weekend, or for employee who leaves our company.
3. Add signatures to help desk staff comments send by mail
4. Require the end user to change the password on first login
Roee, Secure Islands
December 17, 2012
Très bon produit, simple et efficace. Nous l'utilisons depuis plusieurs années avec succès. Bravo !
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