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Overview
Simple yet powerful knowledgebase software
ProProfs Knowledgebase is knowledge management software used to create highly-searchable online FAQs to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams.

ProProfs Knowledgebase offers advance features such as roles and permissions, conditional content, single sourcing and many others to manage your documentation, create helpful user guides and even create documentation for internal purposes.


ProProfs Knowledgebase features: 

1.WYSIWYG editor
2.Easy drag & drop
3.Revision history
4.60+ Languages
5.Mobile compatible
6.Multiple sites option
7.Fully customizable
8.White label
9.100+ settings - powerful integrations
10.Roles & permissions

Advanced features:

1.Conditional content
2.Single sourcing
3.Context sensitive help
Reviews
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A User of ProProfs Knowledgebase
June 9, 2020
App does not work. After install, suggests that I run "additional setup" - link returns 404 error Selecting app from apps list - 404 error Chrome version 83.0.4103.97 App is whitelisted on domain
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Amit Yadav
January 15, 2020
Creating a customer support knowledge base is very delightful and simple with this software. The customization, reporting and branding options it has have helped in giving the knowledge base a professional and appealing look.
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A User of ProProfs Knowledgebase
June 27, 2016
A complete collaboration tool. We wanted a solution for our organization that could enable us to collaborate and work on projects at the same time from anywhere. So, we needed a repository where we could not only store our information but also make changes, publish it and add media to the documentation. ProProfs was the best solution we could get and the operations have been smooth ever since.
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A User of ProProfs Knowledgebase
May 27, 2016
I started using ProProfs Knowledgebase after I saw the need of an internal wiki for my team. We needed something that can update and publish our work instantly, so that other teammates could add their suggestions in real time. ProProfs exactly provided us with that, we were able to share information and work on projects together, sitting at completely different places!
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A User of ProProfs Knowledgebase
April 25, 2016
Pretty easy to use knowledge base tool with a lot of features. As a freelance technical writer I had a requirement to create a project for a client and used ProProfs as it gives 20 pages for free. I usually use authoring tool Madcap for documentation but I required a SaaS platform for this project. So ProProfs was perfect because the editing is pretty much up-to-mark with other software, but that fact that you can have pages published instantly and that my clients could immediately see my work was what really helped me out.
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A User of ProProfs Knowledgebase
October 16, 2015
We needed a private knowledge base which would be visible to only our users. We wanted the process should be seamless with single sign on so nobody was required to punch their credentials. ProProfs really made things simple for us with their single sign on feature and now we have knowledge base with over 500 pages.
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