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Reamaze
Lightweight, Lightspeed Help Desk. Email, Social, Branded, Integrated. Everything you need to impress.
reamaze.com
44,778 users
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Overview
Reamaze is simplified cloud helpdesk for sites and apps. Designed from the ground up to fit the specific needs of agile businesses, Reamaze can be fully integrated and embedded into your site or app for rich and seamless support conversation management via Email, SMS/MMS and social media (Twitter, Facebook, Instagram), Live Chat, knowledge bases, and workflows.

We believe awesome customer service is an extension of your ability to strike up meaningful conversations. Everything in Reamaze is designed to reflect this simple concept. Getting started with Reamaze takes minutes, not hours. We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers. Reamaze will help you amaze your customers over and over again with just the right amount of tools you need. Nothing more and nothing less.

Founded in 2012, Reamaze is loved by thousands of businesses worldwide ranging from lifestyle eCommerce to online universities and from innovative SaaS platforms to Mom-&-Pop stores. Whether you’re building the e-commerce store of your dreams or the next big SaaS, Reamaze can help you deliver awesome, personable customer support experiences. A full suite of native and 3rd party app integrations will help you get the most out of your existing workflows and keep your teams running on point and in sync.

Features

- Embeddable in app or on site for direct messaging
- Multi-Channel email support
- SMS/MMS support
- Live Chat
- Facebook, Twitter, and Instagram integration
- iOS and Android mobile apps available
- External and Internal Knowledge Bases
- Multi-brand management
- Simple CRM
- Team collaboration and staff notes
- Automated workflows
- Customizable email templates
- Automatic collision detection
- Customizable notifications, tags, and filters
- Response templates
- Conversation permalinks
- Autoresponders
- Volume, response time, and staff reports
- JavaScript integrations

Pricing

Reamaze is Software as a Service and there is a monthly subscription fee associated with the service. Please see https://www.reamaze.com/pricing for specifics on pricing.
Reviews
A Google User
July 29, 2017
What a pleasant surprise to find Reamaze when I was looking for a CRM that understands how our market connects to us via Facebook. And what a great open and friendly attitude I get with everyone I talk to. I am rarely impressed these days, but Reamaze is a winner and the guys that build and support it are software rockstars.
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May 16, 2017
Reamaze is a hidden gem in the customer service solution space. Plus a fantastic team that listens to its customers and continuously refines its already great product. Highly recommended!
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January 27, 2014
This is great program for customer support. We like it because we can easily use program here in Finland. It does not offer multilanguage support but all customers speak English so it is ok. Very clean interface and we trust all Silicon Valley startups. Nice people.
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January 27, 2014
We use Reamaze and we lub it! Great team of people working on a serious problem for us service people. We love their book too!
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January 27, 2014
Awesome little app. We found Reamaze through a family friend's recommendation and have been "stuck" with it ever since. We use it as a shared inbox for our office and assign things to different people as needed. We've been anxiously waiting for their new JS tool so we can be even more integrated. Their team is attentive and responsive, a must-have for any business that wishes to survive. We love the simplicity of the design where there's no clutter and nothing to bog you down. Keep it up!
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January 27, 2014
As the community manager for our nonprofit, we use Reamaze everyday for knowledgebases and forums. The KB is great for internal and external. We show a variety of dance content through there. Reamaze also offers the ability to embed the KB on our website! The forum is in beta but is a great start to a great tool. We can engage with students and interested people through there as normal people. Not "AGENTS". It's relaxing to know that this tool offers everything we need to run our business. Like they say in their motto: "designed from the ground up for small businesses and growing startups." Definitely a win!
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January 27, 2014
Rare to find such an easy to use and intuitive app like this. Stripped away of all non essential things and dumbed down to the essence of communicating with people. Reamaze is one of those tools that makes you feel at ease... No ticket numbers (who uses them??) No customer logins No robotic commands No no and no. Reamaze is defined by less is more. And you get so much more from Reamaze.
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January 27, 2014
We use Reamaze everyday. Super excited to see it in the Chrome store. Awesome team with an awesome product.
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January 25, 2014
Great helpdesk and customer support app. It allows me to do what's most important - engaging in conversations with my customers - without being too complicated and heavy on features that I don't really use at all. Best part of all, my customers don't see a 'Reply above this line' in every customer support that I send out, which gets very irritating. I tried other customer support apps (anything that ends with 'desk') and nothing compares to the boutique feel of Reamaze. Now my customers love my business, and I've never enjoyed talking with my customers more.
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