Samanage IT Service Desk helps you manage deliver a better support experience to your employees. Use Samanage to organize and deliver better IT service to your users. Key features of the Samanage IT Service Desk: - Users can submit incidents via email or the self-service portal, and view the status of their requests. - IT teams can view and collaborate on incidents and share workload with other team member. - Email notifications upon incident creation, updates, and new comments makes collaboration with service requesters easy. - Associate incidents with assets for end-to-end tracking of asset service and repair histories. - Capture knowledge and maintain a comprehensive information repository. - Deliver an integrated IT Service Catalog to your users - publish lists of available services (such as new laptop request or a password reset request) and let your users order these services through the self-service portal. - Customize support flows to optimize key support processes.