A User of Shared Contacts for Gmail®
September 12, 2019
We had very high hopes for this product and spent months in preparation to roll it out just right. Unfortunately, Shared Contacts for Gmail® did not work for my team. So much so that it began DELETING the 3,471 contacts from our G Suite Google Contacts Super Admin Account (the account being shared from)... And the company did not know why.
Worked with Ricardo and his team for several weeks (kudos to them) but ultimately we were too uneasy to continue as we cannot afford to lose that which we are trying to protect and streamline the use of - our contacts!
I am posting this review due to our experience with the company after realizing the product simply wasn't working as advertised. When asked to receive a refund we were completely ignored. No e-mail stating this was not possible, nothing, no response whatsoever. Multiple e-mails have been sent and over 2.5 months have passed with only crickets in return.
This is extremely disappointing and I would hope Shared Contacts for Gmail® has the professionalism and integrity to issue a refund when their product does not work. We dedicated an excessive amount of time to make things work only to have Hundreds of Dollars lost.
We do not trust this company with our time, money, or contacts.
***09/12/19 Update: After posting this review, we were told that the person who was in charge of payment processing had been on sick leave and that was why it had not been processed. Even though Ricardo (who is not in payment processing) was e-mailed several times.
They sent an e-mail today letting us know they will give us a refund, but it is unfortunate it has taken a public review of their product to get their attention. Regardless, the product did not work as advertised so the rating of "1-star" will remain.