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SupportIsland
SupportIsland is an easy-to-use customer support software online. Free for 5 user agents. Tracking your customer support cases with full set of features.
www.supportisland.com
19,692 users
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Overview
Support Island is web-based help desk software that tracks IT/Facility work orders, customer support cases alike with full detail. To work order requester, it's very easy to use and requires no training courses.  To system administrators and help desk agent, it provides powerful feature set including:

* Single Sign-On (SSO) with G Suite (Google Apps)
* Save full detail of support cases including description, comments, attachments, state transition history, etc
* Full text search
* Add your own custom fields
* Create and share custom queries
* Full text search 
* Auto sync with Google Apps domain users 
* Invite external users as work order agents or requesters.
* Support HTTPS secure connection
* High availability and reliability
* Data export and report generating
 
New features are regularly added to SupportIsland service and we'd love to hear your feedback, on feature requests, as well as system integration needs.

Pricing details:
One month free trial.  Basic plan ($39 monthly) supports up to 3 help desk agents. Regular plan ($99 monthly) supports 10 help desk agents.  Plus plan ($249 monthly) supports supports 30 help desk agents.
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Additional information
Version
1.2.2.0
Updated
November 28, 2016
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