I have upgraded my SM account to the tune of hundreds of dollars so that I could move my google forms to it for the more robust features SM offers. It appears to be connected just fine, I am logged in to my SM account and it appears to be linked with google forms. I try to "Convert to Survey" from one of my google forms surveys and after a few minutes I get a completely useless message saying, "Error occurred, please try again" So, I try again...and again...and again...and (you get the idea). Would you believe it, I get the same exact result every time! Useless message, I have no idea why it won't work but I think I'll stop "trying again". TOTAL WASTE OF TIME AND MONEY ($ spent on SurveyMonkey, that is...this free add-on was worth every penny).