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Vtiger
Vtiger Help Desk Edition
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Overview
Small teams can rely on Vtiger Help Desk Free edition to delight customers. 

* Leverage a pre-defined support process  (or streamline it for your needs)
* Leverage automation for efficiency including automated case creation and routing
* Assign roles to team members and organize your support team into groups
* Stay on top of important cases with prioritized lists and views
* Collaborate with your team with mentions and internal chat
* Create templates for structured and consistent responses 
* Manage internal and customer expectations with response/resolution targets
* Let your agents know when they are approaching deadlines 
* Alert key stakeholders when important commitments are not fulfilled
* Empower your support team with mobile app
* Understand how customers feel about your support team with surveys
* Promote self service with FAQs
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Additional information
Version
1.2
Updated
January 30, 2017
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