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Vtiger
Vtiger Help Desk Edition
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Overview
Small teams can rely on Vtiger Help Desk Free edition to delight customers. 

* Leverage a pre-defined support process  (or streamline it for your needs)
* Leverage automation for efficiency including automated case creation and routing
* Assign roles to team members and organize your support team into groups
* Stay on top of important cases with prioritized lists and views
* Collaborate with your team with mentions and internal chat
* Create templates for structured and consistent responses 
* Manage internal and customer expectations with response/resolution targets
* Let your agents know when they are approaching deadlines 
* Alert key stakeholders when important commitments are not fulfilled
* Empower your support team with mobile app
* Understand how customers feel about your support team with surveys
* Promote self service with FAQs
Reviews
A Google User
August 26, 2017
So the marketplace says its for vTiger Help Desk Edition, but the install gives me access to Marketing Edition, so I can't try the Help Desk features such as Cases unless of course I pay for support edition. Disappointing
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