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Did you try to open a document on this site and see an error message?

If you saw the error message You need permission to access this item, the most likely reason is that your G Suite account doesn't allow you to view documents shared by someone outside your organization.

If you're a G Suite administrator, here's what you need to do
  1. Sign in to the G Suite Admin console with the email and password you used to sign up for G Suite.

    Having trouble signing in? Visit the Help Center for Administrators.

  2. From your Admin console, click Apps, then click G Suite.

  3. Scroll down and click Drive.

  4. Click Sharing settings.

  5. Under Sharing options, select the ON - Files owned by users in your domain can be shared outside your domain option.

    Note: If you don't allow users to share documents outside your organization, select the Allow users to receive files from users outside this organization option.