G Suite Service Specific Terms

Capitalized terms not defined in these Service Specific Terms have the meaning stated in the G Suite Agreement, the G Suite Services Schedule to the Google Cloud Master Agreement, G Suite for Education Agreement, or other applicable agreement governing the use of G Suite Services.

  1. 1. Data Regions. The following terms apply only to the G Suite Services and to the Customer Data described in the definition of “Located Data” in Section 1.3 (Definitions) of these Service Specific Terms:

    1. 1.1 Primary Data Storage. If Customer is using an In-Scope Edition of the Services, Customer may use the Admin Console to select a Data Region to store Located Data at rest and Google will, in accordance with applicable law, store such Located Data accordingly ("G Suite Data Regions Policy”).

    2. 1.2 Limitation. For any Customer Data that is not covered by the G Suite Data Regions Policy, Google may store any Customer Data that is not covered by the G Suite Data Regions Policy anywhere Google or its Subprocessors maintain facilities, subject to Section 10.2 (Transfers of Data Out of the EEA) of the Data Processing Amendment (if applicable).

    3. 1.3 Definitions.
      1. "Located Data" mean only the following primary data within Customer Data for the corresponding Service:

        1. (a) Gmail: subject line and body of email, attachments, and senders and recipients of messages.
        2. (b) Google Calendar: event title and description of event, date, time, invitees, frequency and locations.
        3. (c) Google Docs, Google Sheets, and Google Slides: file body text, embedded images, and associated End User-generated comments.
        4. (d) Google Drive: original file content uploaded to Drive.
        5. (e) Hangouts Chat: messages and attachments.
        6. (f) Google Vault: Vault exports.
      2. "Data Region" means either: (a) the United States or (b) Europe.

      3. "In-Scope Edition" means the following editions:

        1. (a) G Suite Business
        2. (b) G Suite Enterprise
        3. (c) G Suite Enterprise for Education
        4. (d) Drive Enterprise.
  2. 2. Google Vault. The following terms apply only to Google Vault:

    1. 2.1 Retention. Google will have no obligation to retain any archived Customer Data after the date of expiry of the retention period specified by Customer or the Order Term applicable to the relevant Google Vault licenses, unless: (a) such retention period or Order Term is renewed; (b) applicable legislation or legal process prevents Google from deleting the data; or (c) (the data is subject to a legal hold imposed by Customer). If Customer does not renew its purchase and use of Google Vault, then Google will have no obligation to retain any archived Customer Data.

  3. 3. Drive Enterprise. The following terms apply only to Drive Enterprise edition:

    1. 3.1 Invoice Issuance.

      1. (a) If Customer orders Drive Enterprise edition directly from Google, then, as part of the payment and billing obligations between Google and Customer, (i) Google will send Customer a monthly invoice for Fees accrued during the previous month unless otherwise stated at the URL designating the Fees for an applicable SKU and (ii) Customer will accrue and pay for all Fees based on: (A) the number of Customer’s Active Users per month; (B) the amount of storage used (measured across Customer's entire domain by gigabyte) per month; and (C) any committed purchases or minimum commitments, if applicable. Google’s measurement tools will be used to determine Customer’s usage of the Services if applicable to Fees.
      2. (b) Fees for Resold Customers. If Customer orders Drive Enterprise edition from Reseller, the Fees for the Services will be set between Customer and Reseller, except that Google’s measurement tools will be used to determine Customer’s usage of the Services, if applicable, to Fees.
    2. 3.2 Google may block any behavior that attempts to circumvent the tracking and billing of Active Users or storage.

    3. 3.3 SLA Credits. If Customer orders Drive Enterprise edition directly from Google, any SLA Credits that may be due to Customer will be issued in the form of monetary credits (and not additional Service days) that will be applied to Customer’s next invoice. If Customer orders Drive Enterprise edition from Reseller, Google will issue any SLA Credits that may be due in respect of Customer to Reseller in the form of monetary credits (and not additional Service days).

    4. 3.4 Definitions. “Active User” means an End User that (a) logs in to use Google Drive at least once during the month or (b) has had data synchronized to/from Google Drive at least once during the calendar month.

  4. 4. Cloud Search. The following terms apply only to Cloud Search:

    1. 4.1 Third Party Data Sources. Customer’s use of third party data sources in connection with Cloud Search Enterprise is subject to and governed by the terms of service and other agreements between Customer and the applicable provider of the third party data source (“Third Party Data Source Terms”). Customer is solely responsible for compliance with such Third Party Data Source Terms, including ensuring necessary rights to allow Google to access or use such third party data sources for provisioning Cloud Search Enterprise to Customer.

    2. 4.2 Additional Definitions.

      1. Item” or “Document” means any piece of digital content that Cloud Search can index, including, if applicable, DOCS, XLS, PPT, and PDF files, a row in a database, unique URLs or any of the supported file types.

      2. Search Query” means a request sent by Customer to Google using Cloud Search to retrieve information or a set of results.

      3. Search Application” means a configuration of Cloud Search created and managed by Customer or their designee to enable a specific business use case, such as searching across documents in an intranet portal or Customer’s support tool.

  5. 5. Cloud Identity Management. The following terms apply only to Cloud Identity Management, and, as used with Cloud Identity Management, Google Contacts and Google Groups for Business (collectively “Cloud Identity Services”):

    1. 5.1 Subsequent Governing Agreement. If Customer subsequently enters into a separate agreement under which Google or a Google Affiliate agrees to provide Cloud Identity Services, then that subsequent agreement will supersede this Agreement with respect to Cloud Identity Services. If this Agreement terminates or expires, then, if applicable, Google will continue to provide Cloud Identity Services, in accordance with the Cloud Identity Agreement unless or until such agreement is terminated or expires in accordance with its terms. “Cloud Identity Agreement” means an agreement for the provision of Cloud Identity Services entered into by the parties prior to termination or expiry of this Agreement.

  6. 6. Verification Using Domain Email Address.The following additional terms apply only when a Domain Email Address (rather than a Domain Name) is verified to use the Services:

    1. 6.1 Inviting End Users. Customer may invite other users with a Domain Email Address to use the Services. If those users accept Customer’s invitation to use the Services, they will be considered Customer’s End Users under the Agreement.

    2. 6.2 Domain Name Verification.

      1. (a) Any person or entity may verify the Domain Name corresponding to the Domain Email Address at any time (“Verifying Party”).

      2. (b) If the Verifying Party is Customer, or one if its Administrators, then such Verifying Party will take ownership and control of End User Accounts corresponding with the Domain Name and all associated data within such End User Accounts immediately after verifying the Domain Name.

      3. (c) In all other cases, the Verifying Party will take ownership and control of access End User Accounts corresponding with the Domain Name and all associated data within such End User Accounts 72 hours after verification of the Domain Name.

      4. (d) Customer and all End Users will be notified when the Domain Name is verified.

      5. (e) Administration After Domain Name Verification. The Verifying Party will be able to do the following with respect to Customer’s Account and all such End User Accounts: (i) access, monitor, use, modify, withhold, or disclose Customer Data; (ii) control account settings (including changing account passwords); (iii) control access to and use of the Services; (iv) restrict ability to access information or settings; (v) restrict the ability to disassociate Customer’s Account and all End User Account (including Customer Data and data within Customer’s Account and all End User Account) from Verifying Party; (vi) remove or disable any Services, Additional Products or other services/products enabled, used, downloaded, or installed using Customer’s Account or any End User Account corresponding with the Domain Name; and (vii) suspend or terminate use of the Services.

    3. 6.3 Data Deletion. In a manner consistent with the functionality and administration of the Services, and unless use of the Services has been Suspended in accordance with the Agreement, at any time before the Verifying Party takes ownership and control of Domain Name and all associated End User Accounts (including Customer’s Account), Customer or its End Users can delete or export Customer Data and/or delete its End User Account(s). After the Verifying Party takes ownership and control of Domain Name and all associated End User Accounts (including Customer’s Account), Customer or its End Users may not be able to delete End User Account(s) and may not be able to delete or export any Customer Data depending on the administration of the Services.

    4. 6.4 Data Processing Instruction. If no action to delete or export any Customer Data before the Verifying Party takes ownership and control of Domain Name and all associated End User Accounts (including Customer’s Account), then, notwithstanding any term to the contrary in the Data Processing Amendment (if applicable), Customer acknowledges that these Service Specific Terms form part of the Agreement and, as such, document Customer’s specific instructions to Google to: (a) retain after termination of the Agreement as described in Section 6.6 (Termination After Domain Verification) all Customer Data that has not been deleted by Customer prior to such termination; and (b) make all such retained Customer Data available to the Verifying Party.

    5. 6.5 Consent to Administration. Where applicable, Customer agrees to allow: (a) the Verifying Party to have the access and capabilities described in the Agreement; and (b) Google to provide the Verifying Party with the access and capabilities described in the Agreement.

    6. 6.6 Termination After Domain Verification. Where the Verifying Party is a third party, this Agreement will automatically terminate when the Verifying Party takes ownership and control of the Domain Name and all associated End User Accounts (including Customer’s Account). For clarity, this section does not affect any end user rights which may be granted by the Verifying Party under its own (separate) G Suite agreement.

    7. 6.7 Services Limitations. Some Services, features and functionality, may not be available unless and until the Domain Name is verified.