Google Voice Privacy Disclosure

The Google Privacy Policy applies to Google Voice, and this Google Voice Privacy Disclosure provides additional explanation about the information collected when you (an “End User”) use Google Voice, and our use and sharing of that information. Please read it, and the Google Privacy Policy, carefully.

This Disclosure applies to Google Voice as offered by various Google Voice Service Providers (each, a “GVSP”) within the Google group. The GVSP that provides Google Voice to you will be determined by the billing address of the customer who ordered the services (the “Customer”) and your location. GVSPs also use Google Affiliates and non-Google third party providers (“Telephony Providers”) to provide Google Voice, as determined by End User location. All GVSPs (referred to as “we” in this Disclosure) and Telephony Providers are listed at https://gsuite.google.com/terms/service-terms/voice/providers. Each entity is subject to the law of its country of incorporation.

Additional information we collect and use

The Google Privacy Policy explains how we use information we collect. Additional explanation about how we use information collected by Google Voice is provided below.

A G Suite account is a Google Account created and managed by your domain administrator. Your domain administrator and any resellers who manage your G Suite account may be able to access and retain information stored in your account, like your call records, text messages, or voicemails. For more information about data controlled by domain administrators, please see the Google Privacy Policy.

When the Customer or an End User submits a request to port an existing telephone number to Google Voice from an End User’s existing carrier, we will exchange information with the losing carrier including name, address, and phone number. We also collect personal information directly from you based on use of Google Voice. This includes call history (including calling party phone number, called party phone number, location, date, time, and duration of call).

We use this personal information to bill the Customer and to comply with applicable laws and regulations including (i) for the provision of local telephone numbers; (ii) to port Customer or End User information to a new service provider; (iii) to support calls to emergency services; and (iv) as described below in “Information we share.”

We do not serve ads in Google Voice or use personal information collected by Google Voice for marketing or advertising purposes. Location data associated with your use of Google Voice is used only for the purposes of conveying a communication on an electronic communications network, billing, emergency calls, and to comply with applicable law.

Information we share

The Google Privacy Policy explains how we share information we collect. Additional explanation about how we share information collected by Google Voice is provided below.

Contact us

If you have questions about management of G Suite accounts or use of personal information by your domain, please contact your G Suite administrator.

If you have questions about our practices, please visit the G Suite Security & Trust Center, or see our Google Privacy Policy. Also see our Privacy Troubleshooter for more information about privacy and Google’s products and services. G Suite administrators can contact us about the information in this Disclosure by submitting the contact form while signed in to their administrator account.